Starbucks Customer Service

Phone Number & Contact Information

800-782-7282
Toll-free·Calls Customer Service·Most popular Starbucks number
Q:How do I get a live human at Starbucks?
A:Must choose an option 1-2.
Q:Does Starbucks offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 5am-8pm PST. The least busy day is Tuesday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chatemail

More Starbucks Customer Phone Numbers

877-309-3180 - Rewards Cards
Toll-free · Press 1 for help with Rewards Cards · Please hold while we transfer you to the next available representative.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Starbucks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the Starbucks phone system greets you: Starbucks card or rewards program, press 1. Feedback or questions about a store, products, or the company, press 2. Support with a Starbucks Odyssey experience, press 3.
Below are some clips we've found from Starbucks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Starbucks Coffee Company. To continue in English, press one. For your current Starbucks card balance, stars earned, recent transactions, and more, press one."
Excerpt from a call with Starbucks
Sunday, January 21, 2024 6:17 PM
They may need the phone number on your account
"Thank you for calling Starbucks Coffee Company. To continue in English, press one. If you're calling for assistance with Triple Star Days, it's not too late to receive your stars.
Log in to your account and activate today to receive your bonus stars for any purchases made today.
If you would like to receive a text message with more details on activating these offers, press three now."
Excerpt from a call with Starbucks
Tuesday, January 16, 2024 1:36 PM
They may ask you to enter information with the dial pad
"Thank you for calling Starbucks Coffee Company. To continue in English, press one. For your current to take action in your Starbucks account, such as adding and removing Starbucks cards, transferring Starbucks card balances, and general account management, Please visit app dot starbucks dot com or press three now and we'll text you a link.
Standard data and message rates may apply. Otherwise, please stay on the line.
Please enter your sixteen digit Starbucks card number or account ID, which is located in the account section of the Starbucks app followed by the pound sign."
Excerpt from a call with Starbucks
Monday, March 25, 2024 12:02 AM

What are the hours and when should I call?

Starbucks operates the call center for this 800-782-7282 phone number Mon-Sun 5am-8pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 453 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Starbucks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Starbucks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Starbucks is Tuesday. The most busy day to call is Friday, which averages 11% more phone calls by comparison. Again, this is based on a sample of 453 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Starbucks is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Starbucks staffs the call center well on Tuesday.

Why call this Starbucks number?

Below is a sample of recent calls to Starbucks, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with online gift card purchase: "I'm trying to buy two gift cards, put in all the information, but that green circle keeps on going around and I cannot complete the order online."
- From a call lasting 6m 29s , Mar 25, 2024 12:02 AM
Confusion about burrito order: "I tried to order a burrito, but they said they don't have burritos, and I'm just confused."
- From a call lasting 2m 13s , Mar 24, 2024 10:13 PM
Unknown purpose: "Hello?"
- From a call lasting 1m 48s , Mar 24, 2024 10:10 PM
Cancel mobile order: "Hi. I want to cancel a mobile order, and they said to call you to do it."
- From a call lasting 10m 7s , Mar 23, 2024 2:51 PM
Assistance with account access: "I'm not able to access my Starbucks app and need help with my account access."
- From a call lasting 26m 51s , Mar 20, 2024 4:11 PM
Unable to access account: "I'm not able to access my Starbucks account."
- From a call lasting 3m 44s , Mar 20, 2024 4:05 PM
Question about survey offer: "Are you guys offering a Stanley Cup for answering a survey?"
- From a call lasting 3m 15s , Feb 29, 2024 5:27 PM
Lost Starbucks card: "I lost my Starbucks card and need to stop automatic reloads and get a new card."
- From a call lasting 11m 52s , Feb 21, 2024 9:19 PM
Report lost wallet: "We left a wallet at the Starbucks in Burnswink, Georgia, and their phone isn't working, so we're trying to get a message to them to call us if found."
- From a call lasting 6m 32s , Feb 17, 2024 9:35 PM
Checking gift card balances: "I just wanna check some gift card balances, I have three different ones that I bought, and now I don't know how much is on them."
- From a call lasting 8m 40s , Feb 12, 2024 11:07 PM

My Experience Calling 800-782-7282

Mar 6, 2024

When you call Starbucks' Customer Service phone number with a customer problem, you're greeted by an automated message system with language options for English, French, and Spanish, in that order. If you don't select an option, the message system continues in English. You're presented with the following options: press one for your current Starbucks card balance, stars earned, recent transactions, and more; press two if you have questions or would like to provide feedback on one of their stores, products, or the company as a whole; press three for support with the Starbucks Odyssey experience. This phone menu will repeat for three cycles; if you do not select one of the three options, the call will be terminated.

If you select the first option, you're taken to an additional message system which first directs you to their website. For additional accessibility, callers can press three to receive a link to the Starbucks website. You're then asked to enter your sixteen-digit Starbucks card number to take action on your account. If you don't have that information and instead would like to speak to a representative, you can press the pound key. This is an additional accessibility measure which I appreciated.

If you select the second option, an automated message system again offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative. This is the option I went forward with, as I had questions about one of their products. The representative I spoke to was friendly and helpful, and similar to the automated message system, mentioned the Starbucks website. I imagine this is expected of all representatives, as the company's website does have a wealth of information. Overall, my experience with the representative was straightforward and positive.

If you select the third option from the main phone menu, you receive the same recording as option two: the automated message system offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative.

Overall, I would say their website is a great option if for whatever reason you're not able to get through to a representative, especially considering there's a customer service chat feature. For those who prefer to call, however, reaching a rep seems to be an overall straightforward, no-fuss process. I would particularly suggest the website over calling if you're looking to access your current Starbucks card balance, stars earned, recent transactions, and so forth. Entering your card number over the phone can be tedious, and it's easy to make mistakes.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Starbucks Customer Service

There are of course other ways to contact Starbucks customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://customerservice.starbucks.com/app/chat/chat_launch - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Starbucks provides this option.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Starbucks will reply our your email.
X (formerly Twitter)
Starbucks, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of Starbucks, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Starbucks's website
As a last, sometimes only, resort- Starbucks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Starbucks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Starbucks agent. This phone number is Starbucks's best phone number because 26,994 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-7282 include Points Not Adding, Store Feedback, Update Account Info, Points Redemption, Overcharge on Account and other customer service issues. The Starbucks call center that you call into has employees from New Mexico and is open Mon-Sun 5am-8pm PT according to customers. In total, Starbucks has 2 phone numbers. It's not always clear what is the best way to talk to Starbucks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Starbucks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Starbucks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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