How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Spark Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Spark Energy number should go right to a real human being
Below are some clips we've found from Spark Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Spark Energy. This call may be recorded quality assurance purposes.
If you are experiencing a power outage or gas emergency, and need to contact your local utility, please press one.
For residential customers, please press two."
Excerpt from a call with Spark Energy
Friday, March 1, 2024 5:13 PM
The first phone menu
"Thank you for calling Spark Energy.
We apologize. Our business officers are currently closed due to the observance of the holiday.
And will reopen on the next business day. Our hours are Monday through Friday, eight AM to seven PM, and on Saturday, nine AM to twelve PM central time.
If you would like to become a valued Spark Energy customer, please visit our website at w w w dot spark energy dot com.
If you are experiencing a power outage or gas related emergency, please press one.
If you are a California SoCal or SDGNE customer and you would like to make a payment using our pay by phone system, please press two."
Excerpt from a call with Spark Energy
Friday, March 29, 2024 6:14 PM
In fact, much of this information on this page is superfluous because this Spark Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Spark Energy operates the call center for this 877-547-7275 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spark Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spark Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Spark Energy is Sunday.The most busy day to call is Wednesday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Spark Energy is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
More Ways to Contact Spark Energy Customer Service
There are of course other ways to contact Spark Energy customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Spark Energy will reply our your email.
As a last, sometimes only, resort- Spark Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Spark Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spark Energy agent. This phone number is Spark Energy's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-547-7275 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Spark Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Spark Energy has 1 phone number. It's not always clear what is the best way to talk to Spark Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Spark Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spark Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.