I have been helping my elderly grandparents deal with signing up for Medicare because they don't understand how the internet works. I realized that when they opted into Part A and Part B, they had forgotten about prescription coverage. I was unsure how we would add Part D, so I elected to call Social Security so that we could discuss our options. I figured this was the best way to start because, unlike the internet, which seemed filled with false information, the Social Security office would be trustworthy.
Of course, going in, I didn't expect to get to someone right away to solve my problems. After all, it isn't easy to talk to anyone in the Social Security office on a good day. There are just so many reasons why people might call the office, from identity fraud issues to changing information to just requiring a new card. I thought that I would give it a shot, though.
Unfortunately, I almost immediately struck out because the message said thank you for calling Social Security but told me that this phone number no longer worked. That was a bit of a letdown, but it did give me a new number to call: 1-800-722-1213.
I called this number, and I went straight to a voice that sounded the same, but this time, after the greeting, it continued. It asked about Spanish and then went through a lot of nonrelevant information about the COLA premium, Medicare premiums, and a general warning about social security fraud. I would say that I listened to messaging for almost two minutes.
However, once it finally ended, it mentioned that I could go online for more information, and then the voice assistant said, "How can I help you?" I wasn't sure at first, but then they gave me a list of options that sparked me to say, "Apply for benefits."
It then asked me the type of benefits I was calling about, and I told the voice assistant that I was calling about Part D. It then asked me if I was already enrolled in Medicare, and I said yes. This led to a long recorded message that contained some useful information but, in the end, did not get me any help. It gave me another phone number to call if I needed help or told me to go online. At this point, I will probably just go online because I don't feel like any more runaround.
This Social Security phone number is ranked #3 out of 3 because 212,472 Social Security customers tried our tools and information and gave us feedback after they called. The reason customers call 410-965-9334 is to reach the Social Security International Customer Service department for problems like Missing Payment, Question About Benefits, Report Fraud, Update Account Info, Can't Login. As far as we can tell, Social Security has call center locations in Illinois or Massachusetts or New Mexico and you can call during their open hours Mon-Fri 9am-4pm EST. Social Security has 3 phone numbers and 4 different ways to get customer help. We've compiled information about 410-965-9334 and ways to call or contact Social Security with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Social Security at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 410-965-9334. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Social Security International Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Social Security Once on the phone with Social Security's International Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 410-965-9334 is Social Security's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-772-1213 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Social Security help by calling them, is that other customers give their customer support at this number a 80% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.