Skrill Customer Service

I recently learned about the Skrill prepaid card from Visa and wanting to know more about how the card works, I called Skrill's customer service for assistance. The automated system put me on hold to look up my account based on my phone number but since I have no account I was given more menu options. After selecting 1 for English, the system asked if wanted to enter my customer ID to receive faster service or stay on the line for the next available agent. Since I have no current account with Skrill, I opted to be placed on hold and was told to press 2 to continue. 

The automated system next offered me a few options for assistance including help with account inquiries, security issues or payment questions. None of these addressed what I was seeking so I tried selecting 0 for an operator/agent but that was invalid. The menu options were repeated and I decided on account inquiries as the best choice.

I was greeted with some peppy jazz music while waiting and was told my call may be recorded for quality purposes. The hold time was around five minutes before I was connected to an agent, who asked how I could be helped. I shared how I was interested in knowing more about the Skrill prepaid card, how it works and how to apply for one for myself and potentially my teenager. The agent was more than happy to explain the process, sharing that a Skrill Visa prepaid card is just like a debit card and can be used at any retailer or business online or in person wherever Visa is accepted. 

Customers are required to deposit funds into their Skrill Digital Wallet which then allows them to make purchases at any time based upon the funds available. The agent said the card can also be used at ATM machines around the world, though some extra fees may be applied depending on the bank. Customers are only able to withdraw and/or spend funds that are pre-loaded and deposited into their Skill accounts, unlike a credit card that may have a more open-ended limit.

This sounded like a good option to help my teenager begin to spend money wisely so I asked the agent how he could apply. I was then directed to Skrill's website to first set up an account online, followed by completing the application. After the application has been completed, the agent said the processing and card delivery take up to 10 business days. Customers activate the card the same way they would any credit or debit card and then can begin depositing funds. 

After such a helpful conversation, I thanked the agent for her time and headed to the website to begin the process. I highly recommend reaching out to Skrill Visa via phone for any customer concerns and questions as the reps are very knowledgeable and patient.