Simple Mobile Customer Service

Phone Number & Contact Information

To refill your service or to add from your stash, press one.
To activate your phone number, press two.
To enroll all the lines in your account in auto refill, press four."

"To change your phone To pay using a credit or debit card, press one.
If you already have a service plan card, press two."

"To add a line to an existing account, press If you would like to use an existing number, press one.
For a new number, press two.
To return to the previous menu, press nine."

My Experience Calling 877-878-7908

By Jeff Whelpley

Apr 15, 2024

This number appears to be solely an automated system, which isn't a bad thing because it's actually quite helpful. When you call, you're able to use this number to set up a phone number with Simple Mobile. The system will ask you to add to your service, add a line to your account, change your phone number, get tech support, purchase phones or activate a new phone number.

I opted to go with adding a line to my account, and the system took me into the section for adding a line. It asked me to enter in the information from my Simply Mobile device, which I didn't have available. I gave no response, and the system gave me three opportunities to enter my information.

After the third opportunity, the system took me to a totally different menu, where I could choose to enter in my phone number that I wanted to add. I chose not to enter my phone number at this point, as I was worried that doing so would cause it to attempt to change my number.

I tried a second call, and with this one, I decided to try changing my phone number. This time, the system took me over to a section that asked me to input the number that I wanted to change. It appears that the system has it built in that only existing customers can change a number, as it would not accept the phone number I entered on two occasions.

Based off this, it appears that Simply Mobile has a fine setup that allows customers to get help from the automated system whenever they need it. If I were a customer of Simply Mobile, I would absolutely use this number again if I were to need assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Simple Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Simple Mobile agent. This phone number is Simple Mobile's best phone number because 50,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-878-7908 include Change Plan, Lost or Stolen Phone, Payment Arrangement, Cancel Service, Device Support and other customer service issues. The Simple Mobile call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-11:45pm ET according to customers. In total, Simple Mobile has 1 phone number. It's not always clear what is the best way to talk to Simple Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Simple Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Simple Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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