How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mattel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 2 to skip the survey. Next, press 0 for the operator.
Here is how our research team describes the way the Mattel phone system greets you: Mattel products, press 1. Fisher-Price, Power Wheels products, press 2. Barbie and Hot Wheels collector products, press 3.
Below are some clips we've found from Mattel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Information in English, press one.
Thank you for calling Mattel consumer services.
For product support inquiries, please have the product or packaging near you during this call.
Your call will be recorded for quality control, training, legal, and other business purposes.
For Mattel toy products, including mega brands, please press one."
Excerpt from a call with Mattel
Wednesday, March 6, 2024 9:42 PM
What are the hours and when should I call?
Mattel operates the call center for this 800-524-8697 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mattel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mattel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mattel is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Mattel is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mattel staffs the call center well on Wednesday.
More Ways to Contact Mattel Customer Service
There are of course other ways to contact Mattel customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Mattel provides this option.
As a last, sometimes only, resort- Mattel customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mattel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mattel agent. This phone number is Mattel's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-524-8697 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Mattel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Mattel has 1 phone number. It's not always clear what is the best way to talk to Mattel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mattel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mattel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.