Sanyo Customer Service
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My Experience Calling 800-877-5032
This phone number no longer works; it was once used to take care of customers who had older television models, but it has since been disconnected. When you dial it, you get an error message saying that your call cannot be completed as dialed, and that you should check the number and try again. I rechecked the number three times, all getting the exact same response.
When I searched Sanyo's website, no mention of this number exists. The only contact number listed was 1-866-212-0436, which remains their main contact number today. Sanyo's website lists no other contact number, only giving customers the option to call that number, e-mail them or conduct a live chat with them.
A deeper search into this number reveals that this was once the number used for customers who had television models dated 2014 or older or those with a model number ending in T. This message comes from an older page on Sanyo's website, suggesting that one of two things happened. Either this number was phased out once the older models fell completely out of favor with Sanyo customers, or the number was eliminated as a casualty of the COVID pandemic.
The COVID possibility exists because Sanyo mentions that it has changed its hours for customers ever since the start of the pandemic. When this number was active prior to the pandemic, customers could call Sanyo from 9 a.m. to 11 p.m. Eastern with questions, with major holidays excluded. After COVID, this number was apparently eliminated, and Sanyo reduced its hours to 10 a.m. to 7 p.m. Eastern, giving customers five hours fewer to call for assistance.
Sanyo's existing contact page does not mention this number, and the company's support page spells out clearly that the company no longer offers any support for these models. When you click on the customer support page on Sanyo's website, it offers a link for T models and older television models. However, clicking it takes you to a page that says Sanyo no longer offers agent assistance for models older than 2014. A customer's only option for service in that situation is to browse the FAQ section for general information about Sanyo televisions.
Obviously, I can't recommend that anyone should use this number to try to get assistance. To its credit, Sanyo has gone to great lengths to try to make this number as hidden as possible and keep potential customers from dialing it. Unless a customer hasn't called Sanyo in several years and only has this older number, it seems unlikely that they might stumble across it.
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Conclusion and closing notes
This is Sanyo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sanyo agent. This phone number is Sanyo's best phone number because 14,412 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-5032 include Account Access, Missing Order, Return an Order, Track an Order, Device Support and other customer service issues. Rather than trying to call Sanyo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sanyo has 2 phone numbers. It's not always clear what is the best way to talk to Sanyo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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