How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this San Antonio Express-News phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Here is how our research team describes the way the San Antonio Express-News phone system greets you: If you are calling about the printed edition, press 1. For the digital edition, press 2. For TV weekly, press 3.
Below are some clips we've found from San Antonio Express-News's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the San Antonio Express News customer service department.
For the print edition, press one. For digital edition, press two."
Excerpt from a call with San Antonio Express-News
Tuesday, February 13, 2024 12:00 AM
The first phone menu
"Thank you for calling the San Antonio Express News service department.
For the print edition, press one.
For digital edition, press two.
If you are calling about the TV weekly, press three."
Excerpt from a call with San Antonio Express-News
Monday, April 1, 2024 6:06 PM
After you press 1
"If you are moving or would like to start a new subscription, press one.
If you had difficulty with the delivery of your newspaper, press two."
Excerpt from a call with San Antonio Express-News
Monday, April 1, 2024 6:06 PM
After you press 3
"To repeat these options, press the star key.
To inquire about the status of your account, press one."
Excerpt from a call with San Antonio Express-News
Monday, April 1, 2024 6:13 PM
What are the hours and when should I call?
San Antonio Express-News operates the call center for this 800-456-7411 phone number Mon-Fri 8:30am-5:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this San Antonio Express-News phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like San Antonio Express-News staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call San Antonio Express-News is Friday.The most busy day to call is Monday.Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call San Antonio Express-News is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that San Antonio Express-News staffs the call center well on Friday.
Why call this San Antonio Express-News number?
Below is a sample of recent calls to San Antonio Express-News, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry for subscriptions: "I'm being charged ninety dollars a month for my subscription and my son's subscription, but I should only be charged once."
- From a call lasting 7m 52s , Apr 1, 2024 6:20 PM
Billing inquiry for subscriptions: "I just checked back to January I may have been being charged that for a year."
- From a call lasting 7m 21s , Apr 1, 2024 6:06 PM
More Ways to Contact San Antonio Express-News Customer Service
There are of course other ways to contact San Antonio Express-News customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- San Antonio Express-News customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is San Antonio Express-News's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a San Antonio Express-News agent. This phone number is San Antonio Express-News's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-7411 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call San Antonio Express-News first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, San Antonio Express-News has 1 phone number. It's not always clear what is the best way to talk to San Antonio Express-News representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for San Antonio Express-News. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like San Antonio Express-News. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.