I have a Samsung Tablet that is about a year old. My daughter uses it to animate all the time, but lately, we have noticed that the screen sometimes goes fuzzy-like. It almost looks like an X-ray screen for a few seconds, and then it goes back to normal. Sometimes I hit it on the side and that seems to fix it as well. Regardless, this should not be happening with a tablet that is only one year old, so I called Samsung to figure out what I should do about it. If there is some troubleshooting tip, that would be great; otherwise I wanted to make sure that it was replaced.
I had no idea how long the phone call would take and if I would need to head to a store to have it repaired. Samsung makes so many different types of products, I really didn't know how any of this would look. I expected to wait in line for a while and then finally talk to someone who could tell me what to do about the situation. People could be calling about their phones, tablets, or payment plans with Samsung products, so I bet they get a lot of phone traffic.
When I called, a voice assistant answered and said, "Hello, and thank you for calling Samsung Electronics America." It then launched right into the first menu. The options were, "If you are calling about Samsung mobile phones, please press 1. If you are calling about any other Samsung products, please press 2. To speak to an operator, please press 3." I chose the second option since I was calling about my tablet, and it sent me to a hold line with an upbeat tempo.
I was excited for a minute, but it turned out I wasn't there yet because it had just sent me to a new virtual assistant. A robotic voice asked me, "What can we do to assist you today?" I said I needed, "Help with my Samsung Tablet." It then answered quickly, "Got it. What's going on with your tablet?" I responded that the screen was not working correctly, and it said, "Having an issue with your tablet is never fun. Let's dive in a little deeper. Can you describe your issue in greater detail?'
At this point, I was a little frustrated because it seemed like an exercise to see how many different ways it could ask me what was wrong with my tablet. It finally asked if I would like to look up the nearest stores for repair, but I said no, I wanted to talk to customer support.
Luckily, this was enough to get through, and the virtual agent said, "Got it; I will pass your information on to a customer support agent." Then I had to press 1 to talk to an agent via text message. It took about three minutes but then I was connected to Raya who didn't have much to say to help me. It turns out I had to go into a store for any real help. So really, it was a waste of my time.
This Samsung phone number is ranked #3 out of 3 because 82,302 Samsung customers tried our tools and information and gave us feedback after they called. The reason customers call 201-229-4000 is to reach the Samsung Corporate Offices department for problems like Repair Request, Track an Order, Device Support, Refund a Charge, Account Access. As far as we can tell, Samsung has call center locations in California or South Carolina or Vietnam or India or North Carolina or Canada and you can call during their open hours Mon-Fri 9am-5pm EST. Samsung has 3 phone numbers and 6 different ways to get customer help. We've compiled information about 201-229-4000 and ways to call or contact Samsung with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Samsung at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 201-229-4000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Samsung Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Samsung Once on the phone with Samsung's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 201-229-4000 is Samsung's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-726-7864 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Samsung help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 79% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.