Toll-free · Press 4, when prompted for club card, press "0#", repeat 3 times. This is the number for the Consumer Brands department for product specific questions. ·
Toll-free · Use this number when calling the Employee Service Center ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Safeway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, when prompted for club card, press "0#", repeat 3 times.
Below are some clips we've found from Safeway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the customer support center. For quality assurance, your call may be monitored or recorded.
During our interactions with you, we may collect personal information that you or we believe is necessary to review or manage your request or concern.
Any information provided may also be shared with others in the course of determining and providing an appropriate response to you.
If you are an Albertsons company's employee, please press nine.
If you are calling about your grocery delivery or pickup, please press eight.
Did you know you can now use our chat feature on the web or mobile app to reset your"
Excerpt from a call with Safeway
Wednesday, January 17, 2024 2:31 AM
They may ask your reason for calling (instead of a menu)
"Welcome to customer support. We may record your call and share personal information to help serve you.
Visit our privacy policy online for more information.
Hi. I'm Ava, your virtual assistant. How can I help you today?"
Excerpt from a call with Safeway
Friday, March 8, 2024 5:34 PM
They may ask you to enter information with the dial pad
"Thank you for calling the customer support center. You have reached our after hours automated support.
If you are an Albertsons company's employee, please press nine.
Please enter your employee number. This can be"
Excerpt from a call with Safeway
Monday, January 8, 2024 11:40 AM
The first phone menu
"Thank you for calling the customer support center. For quality assurance, your call may be monitored or recorded.
During our interactions with you, we may collect personal information that you or we believe is necessary to review or manage your request or concern.
Any information provided may also be shared with others in the course of determining and providing an appropriate response to you.
Did you know you can now use our chat feature on the web or mobile app to reset your password, check your reward summary balance, combine accounts, or get answers to frequently asked questions.
Our chat is available twenty four hours, seven days a week.
And provides the same great service and convenience to meet your needs.
To interact with our chatbot, click on the questions button on the website or select the need help option from the settings menu in the mobile app.
If you are an Albertsons company's employee, please press nine.
If you are calling about your grocery delivery or pickup, please press eight."
Excerpt from a call with Safeway
Saturday, January 6, 2024 6:22 PM
What are the hours and when should I call?
Safeway operates the call center for this 877-723-3929 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Safeway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Safeway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Safeway is Monday.The most busy day to call is Friday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Safeway is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Safeway staffs the call center well on Monday.
Why call this Safeway number?
Below is a sample of recent calls to Safeway, and their purpose. Are any of these similar to the reason you are trying to call?
Product availability inquiry: "Do you have self rising flour in stock?"
- From a call lasting 39s , Mar 17, 2024 7:53 PM
Product inquiry: "I'm just trying to find out before I place the order if something is available in deli."
- From a call lasting 29m 37s , Mar 8, 2024 5:34 PM
Tax document request: "I need tax documents for one hundred employees with W2s."
- From a call lasting 3m 37s , Feb 26, 2024 6:48 PM
Setting up order: "I'm trying to find out how I can set up."
- From a call lasting 10m 7s , Feb 16, 2024 9:29 PM
Assistance with tax forms: "I never got my tax forms from when I worked at Safeway in 2021."
- From a call lasting 37s , Feb 14, 2024 11:10 PM
App order inquiry: "I need assistance with an app order I placed."
- From a call lasting 1m 20s , Feb 8, 2024 5:12 AM
Requesting W-2 form: "I'm calling for a W-2 form."
- From a call lasting 10m 22s , Jan 17, 2024 2:31 AM
More Ways to Contact Safeway Customer Service
There are of course other ways to contact Safeway customer service besides the phone. Below we list the best ones, by medium.
Some customer service teams, like that of Safeway, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Safeway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Safeway agent. This phone number is Safeway's best phone number because 2,760 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-723-3929 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Safeway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Safeway has 3 phone numbers. It's not always clear what is the best way to talk to Safeway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Safeway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Safeway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.