How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Rover.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Select prompt 3
Below are some clips we've found from Rover.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Rover, the nation's largest network of pet sitters and dog walkers.
Your call may be recorded for quality assurance.
Booking a service on Rover is safe and secure.
And it gives you access to twenty four seven support with Rover's trust and safety team.
You're also covered by the Rover guarantee.
If you have a safety concern about a current or recently booked stay, please press one.
For general support, press two."
Excerpt from a call with Rover.com
Friday, January 12, 2024 10:22 PM
The first phone menu
"Thank you for calling Rover, the nation's largest network of pet sitters and dog walkers.
Your call may be recorded for quality assurance.
Booking a service on Rover is safe and secure, and it gives you access to twenty four seven support with Rover's trust and safety team.
You're also covered by the Rover guarantee.
Thank you for calling Rover, the nation's largest network of pet sitters and dog walkers.
Your call may be recorded for quality assurance.
Booking a service on Rover is safe and secure.
And it gives you access to twenty four seven support with Rover's trust and safety team.
You're also covered by the Rover guarantee.
If you have a safety concern about a current or recently booked stay, or if you have an open trust and safety case, please press one.
For general support, press two.
For assistance, modifying an existing booking, press three."
Excerpt from a call with Rover.com
Thursday, April 4, 2024 2:22 PM
What are the hours and when should I call?
Rover.com operates the call center for this 888-453-7889 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 352 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rover.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rover.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rover.com is Saturday.The most busy day to call is Monday, which averages 64% more phone calls by comparison.Again, this is based on a sample of 352 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Rover.com is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Rover.com staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Rover.com number?
Below is a sample of recent calls to Rover.com, and their purpose. Are any of these similar to the reason you are trying to call?
Concern about account suspension: "Why deactivate account before booking, causing panic for owner."
- From a call lasting 7m 39s , Apr 13, 2024 8:50 PM
Sitter cancellation assistance: "I had a sitter set up through Rover, and then she canceled on me yesterday."
- From a call lasting 10m 40s , Apr 4, 2024 2:22 PM
Login trouble, booking assistance: "I've tried to book a dog visit, You've sent me a request but when I click on the link, it's saying it's incorrect."
- From a call lasting 4m 10s , Apr 4, 2024 10:19 AM
Billing discrepancy for dog sitting: "We modified it down to seventy five dollars and we still got charged with the one seventy four."
- From a call lasting 13m 2s , Apr 3, 2024 5:06 PM
Billing dispute for dog sitter: "We canceled one of the nights but it looks like I haven't accepted the new charge, but you guys took out the one seventy four."
- From a call lasting 6m 29s , Apr 3, 2024 4:58 PM
Issues with account setup: "I filled out everything, gave my email, and I never got anything."
- From a call lasting 15m 27s , Mar 29, 2024 7:31 PM
Requesting 1099 form: "I was calling in regards to getting a ten ninety nine form for my taxes."
- From a call lasting 7m 33s , Mar 28, 2024 3:13 PM
Updating email address: "I need to update my email address on my account."
- From a call lasting 2m 3s , Mar 22, 2024 6:01 PM
Assistance with unarchiving request: "I was looking at how to unarchive a request but couldn't find the option in the inbox menu."
- From a call lasting 8m 56s , Mar 20, 2024 10:50 PM
Spelling email address: "It's the wizard, t h e w I z a r d, at gmail dot com."
- From a call lasting 21m 51s , Mar 16, 2024 3:37 PM
More Ways to Contact Rover.com Customer Service
There are of course other ways to contact Rover.com customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Rover.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rover.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rover.com agent. This phone number is Rover.com's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-453-7889 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Rover.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rover.com has 1 phone number. It's not always clear what is the best way to talk to Rover.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rover.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rover.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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