Toll-free · Direct to human (for hearing impaired) ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Roamans.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait to be transferred
Below are some clips we've found from Roamans.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Roman's.
This call may be monitored and recorded for record keeping training, and quality assurance purposes.
By Shaw shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two. For credit account questions, or to make a payment, press three."
Excerpt from a call with Roamans.com
Tuesday, January 23, 2024 9:19 PM
The first phone menu
"Welcome to Roman's.
This call may be monitored and recorded for record keeping training, and quality assurance purposes.
By shopping with us, you agree to our terms of use, which are available on any of our full beauty brands websites or upon request.
If you're calling about a recently placed order, press one.
For new orders, press two.
For credit account questions, or to make a payment, press three.
For all other questions, press four."
Excerpt from a call with Roamans.com
Wednesday, March 27, 2024 11:45 AM
After you press 3
"For all other questions, press if you do not have your account number and would like to check your available credit or to make a payment, press one.
If you have your account number and would like to check your available credit, press two."
Excerpt from a call with Roamans.com
Tuesday, February 13, 2024 11:48 AM
After you press 4
"For return instructions, press one.
For website problems, press two.
For all other customer service questions, press three."
Excerpt from a call with Roamans.com
Tuesday, April 2, 2024 6:15 PM
What are the hours and when should I call?
Roamans.com operates the call center for this 800-459-1025 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 336 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roamans.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roamans.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roamans.com is Sunday.The most busy day to call is Tuesday, which averages 508% more phone calls by comparison.Again, this is based on a sample of 336 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Roamans.com is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Roamans.com staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Roamans.com number?
Below is a sample of recent calls to Roamans.com, and their purpose. Are any of these similar to the reason you are trying to call?
Payment not deducted: "It's not showing that it was deducted from my bank account."
- From a call lasting 2m 33s , Apr 8, 2024 10:28 PM
Order inquiry: "I'm interested in ordering the Spark's pill but having trouble with the online ordering process."
- From a call lasting 2m 52s , Apr 3, 2024 3:28 PM
Order tracking inquiry: "I placed this order online, and I received an email saying that the order had arrived, but it hasn't."
- From a call lasting 6m 12s , Apr 2, 2024 6:39 PM
Dissatisfaction with service: "Why are you guys playing on the phone?"
- From a call lasting 4m 13s , Apr 2, 2024 6:32 PM
Tracking undelivered order: "I placed an order but never received it, can you send me an email confirming its arrival?"
- From a call lasting 4m 32s , Apr 2, 2024 6:27 PM
Order not received: "I was told my order arrived but it never showed up."
- From a call lasting 3m 1s , Apr 2, 2024 6:15 PM
Requesting cancellation of orders: "I'm helping my boyfriend cancel some men's multivitamins and Viagra pills, please."
- From a call lasting 7m 30s , Mar 27, 2024 12:02 PM
Requesting order cancellation and refund: "My boyfriend had ordered some Viagra and some multivitamins but he wants it all canceled, please, because it's going or more it's taken too much and we're in the negative, and he wants a refund, please."
- From a call lasting 14m 25s , Mar 27, 2024 11:45 AM
Order delivery inquiry: "I have questions about an order that was placed on the tenth and it was not delivered on time."
- From a call lasting 15m 49s , Mar 20, 2024 10:58 AM
Online return assistance: "I'm trying to do a return online, but it won't let me finish and freezes up after I enter my phone number and order number."
- From a call lasting 4m 59s , Mar 14, 2024 1:54 PM
Conclusion and closing notes
This is Roamans.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roamans.com agent. This phone number is Roamans.com's best phone number because 7,176 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-459-1025 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Roamans.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Roamans.com has 2 phone numbers. It's not always clear what is the best way to talk to Roamans.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roamans.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roamans.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.