Ritz-Carlton Customer Service

Phone Number & Contact Information

My Experience Calling 800-236-6426

By Christian Allen

Mar 20, 2024

I booked a hotel room at the Ritz-Carlton, but my travel dates have changed and I need to adjust my booking. The easiest way to take care of the task seemed to be to just call the hotel and change my booking. 

They probably get a fair amount of phone calls about people changing thier bookings or possibly from new customers making bookings. Therefore, I expected to be on hold for an extended period, but it took less than two minutes to get to a representative which I appreciated. 

When I called, a voice assistant answered and said, "Thank you for calling Marriot International. To speak with a live agent, please press 1 now." This confused me for a second, but then I realized that Marriot must own the Ritz-Carlton brand. Once I figured that out, I pressed 1 and the voice assistant stated, "This call may be monitored and recorded for training purposes."

There was another pause and then it said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." I just ignored it and stayed on the line because I don't like feeling obligated to agree to a survey when I haven't even finished the phone call yet. 

A very pleasant agent picked up the phone and said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." It only took another couple of minutes to get the reservation changed and the agent was polite and helpful. I appreciated the quick customer service and would call back again if I had any other issues in the future. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Ritz-Carlton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ritz-Carlton agent. This phone number is Ritz-Carlton's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-236-6426 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ritz-Carlton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ritz-Carlton has 3 phone numbers. It's not always clear what is the best way to talk to Ritz-Carlton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ritz-Carlton. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ritz-Carlton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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