Toll-free · Press 1; at prompt press 3; at prompt press 2; at prompt press 4. · How would you like to look up your account? By phone number or account number?
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this RCN phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred.
Here is how our research team describes the way the RCN phone system greets you: How would you like to look up your account? By phone number or account number?
Below are some clips we've found from RCN's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"You can say phone number, account number, or if you don't have an account, just say new customer."
Excerpt from a call with RCN
Friday, April 12, 2024 10:37 PM
They may need to look up your account
"Thanks for calling Astound Broadband powered by RCN.
How would again, how would you like to look up your account?"
Excerpt from a call with RCN
Wednesday, March 13, 2024 11:25 PM
The first phone menu
"Thanks for calling Astound Broadband powered by RCN.
How would you like to look up your account?
By phone number or account number, or you can say new customer.
Again, how would you like to look up your account?
You can say phone number, account number, or if you don't have an account, just say new customer.
I still didn't catch that.
Let's try it this way. To look up your account using your phone number, press one.
To use your account number, press two.
If you're a new customer, press three."
Excerpt from a call with RCN
Thursday, March 21, 2024 9:41 PM
What are the hours and when should I call?
RCN operates the call center for this 877-726-2455 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 234 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RCN is Friday.The most busy day to call is Monday, which averages 72% more phone calls by comparison.Again, this is based on a sample of 234 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call RCN is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RCN staffs the call center well on Friday.
Why call this RCN number?
Below is a sample of recent calls to RCN, and their purpose. Are any of these similar to the reason you are trying to call?
Technical TV issue: "My TV froze. Like, the channel won't change."
- From a call lasting 10m 29s , Mar 8, 2024 5:40 PM
Issue with undelivered cable box: "I was supposed to have another cable box delivered, and it has now been a week, and I still haven't received that cable box."
- From a call lasting 25m 20s , Feb 8, 2024 4:08 PM
Cable box inquiry: "No. Did not receive the new box yet."
- From a call lasting 8m 16s , Feb 7, 2024 6:25 PM
Inquiry about services in Arizona: "I'm just calling to find out if you guys have services in Arizona."
- From a call lasting 5m 1s , Jan 25, 2024 6:04 PM
Inquiring about cable service: "I was trying to figure out, could I get the cable ready to go?"
- From a call lasting 5m 55s , Jan 18, 2024 8:52 PM
Unhelpful responses: "The caller repeatedly responded with simple 'Yes' and 'No' answers."
- From a call lasting 3m 6s , Jan 10, 2024 2:04 PM
More Ways to Contact RCN Customer Service
There are of course other ways to contact RCN customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, RCN provides this option.
RCN, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- RCN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RCN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCN agent. This phone number is RCN's best phone number because 33,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-726-2455 include Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. The RCN call center that you call into has employees from Richardson, TX / Argentina and is open 24 hours, 7 days according to customers. In total, RCN has 3 phone numbers. It's not always clear what is the best way to talk to RCN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RCN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RCN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.