Toll-free · Press 0#, then 0# and wait · CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.
Toll-free · Calling this Qwest number should go right to a real human being · CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Qwest phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:In order to talk to an agent, you must have a phone number that is listed with them.
Here is how our research team describes the way the Qwest phone system greets you: CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.
Below are some clips we've found from Qwest's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CenturyLink.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Qwest
Friday, February 23, 2024 4:23 PM
The first phone menu
"Welcome to CenturyLink.
Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Qwest
Tuesday, March 26, 2024 3:51 PM
What are the hours and when should I call?
Qwest operates the call center for this 866-642-0444 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 469 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qwest phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qwest staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Qwest is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 469 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Qwest is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Qwest number, but it is also the day with the shortest hold times.
Why call this Qwest number?
Below is a sample of recent calls to Qwest, and their purpose. Are any of these similar to the reason you are trying to call?
Request to remove telephone lines: "We need someone to take down or raise the telephone lines at our new home in a rural area."
- From a call lasting 13m 17s , Feb 23, 2024 4:25 PM
More Ways to Contact Qwest Customer Service
There are of course other ways to contact Qwest customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Qwest provides this option.
Qwest, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Qwest customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Qwest's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qwest agent. This phone number is Qwest's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-642-0444 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Qwest first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Qwest has 3 phone numbers. It's not always clear what is the best way to talk to Qwest representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Qwest. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qwest. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.