How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Publisher's Clearing House phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just keep repeating "Representative" until you are transferred.
Here is how our research team describes the way the Publisher's Clearing House phone system greets you: How can I help you?
Below are some clips we've found from Publisher's Clearing House's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Publishers Clearing House.
The house where dreams come true. We'd love to make you a winner.
Keep watching your mail or visit p c h dot com for more ways to win.
And remember, at Publishers Clearing House, the winning is always free.
Would you like to hear a list of our latest sweepstakes winners?
A list of winners is available on our website at p c h dot com."
Excerpt from a call with Publisher's Clearing House
Tuesday, January 2, 2024 6:18 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Publishers Clearing House.
The house where dreams come true. We'd love to make you a winner. Keep
How can I help you?"
Excerpt from a call with Publisher's Clearing House
Thursday, April 11, 2024 4:15 AM
They may ask you to enter information with the dial pad
"Thank you.
Please hold while I transfer you to a customer care representative for further assistance.
Please note that calls may be recorded for quality assurance and training purposes.
Thank you for calling Publishers Clearing House, and congratulations for being part of the President's Club.
Your call may be recorded for training and quality purposes.
To better assist you, please enter your eleven digit customer ID number or twelve digit order number followed by the pound sign."
Excerpt from a call with Publisher's Clearing House
Wednesday, February 28, 2024 12:32 AM
They may ask you to say or enter information
"You can say my order, mailings, sweepstakes questions, technical support, change my address, make a payment, cancel, or other questions."
Excerpt from a call with Publisher's Clearing House
Tuesday, January 2, 2024 11:07 PM
What are the hours and when should I call?
Publisher's Clearing House operates the call center for this 800-459-4724 phone number Mon-Fri 8:30am-11pm, Sat 8:30-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Publisher's Clearing House phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Publisher's Clearing House staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Publisher's Clearing House is Saturday.The most busy day to call is Friday, which averages 253% more phone calls by comparison.Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Publisher's Clearing House is Thursday.
Why call this Publisher's Clearing House number?
Below is a sample of recent calls to Publisher's Clearing House, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion with contact method: "I was contacted by text message, I'm not sure."
- From a call lasting 3m 5s , Apr 15, 2024 5:14 PM
Verification of prize claim: "I received mail stating I won a prize and need to verify the claim number."
- From a call lasting 10m 59s , Apr 12, 2024 6:23 PM
Apologizing for absence: "I'm sorry. I haven't been around much."
- From a call lasting 48s , Apr 12, 2024 5:08 PM
Checking prize legitimacy: "So I just want to check it out and see was that true."
- From a call lasting 10m 22s , Apr 11, 2024 3:31 PM
Billing payment assistance: "I need to pay a bill."
- From a call lasting 2m 32s , Apr 11, 2024 4:15 AM
Billing dispute resolution: "Well, I'm getting a bill for eighteen dollars and thirty nine cents, which is confusing since I was told not to pay until I receive a replacement, can we resolve this?"
- From a call lasting 19m 39s , Apr 9, 2024 2:04 PM
Inquiry about winning money: "I was told I won some money and needed to call the corporate office."
- From a call lasting 2m 6s , Apr 4, 2024 8:45 PM
Checking order status: "I'm trying to track an order I had placed to see if it was being shipped or in the process of being shipped."
- From a call lasting 7m 39s , Apr 2, 2024 4:59 PM
Payment assistance: "Yes, sir. I'd like to make a payment."
- From a call lasting 6m 35s , Apr 2, 2024 12:29 AM
Verification of winner status: "I'm supposed to be a winner. I wanna find out if it's true."
- From a call lasting 1m 56s , Apr 1, 2024 1:49 AM
More Ways to Contact Publisher's Clearing House Customer Service
There are of course other ways to contact Publisher's Clearing House customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Publisher's Clearing House will reply our your email.
Use the link to connect with customer service through Twitter
Publisher's Clearing House, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Publisher's Clearing House, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Publisher's Clearing House customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Publisher's Clearing House's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Publisher's Clearing House agent. This phone number is Publisher's Clearing House's best phone number because 20,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-459-4724 include Account Access, Refund a Charge, Missing Delivery, Cancel Account, Order a Magazine and other customer service issues. The Publisher's Clearing House call center that you call into has employees from New York and is open Mon-Fri 8:30am-11pm, Sat 8:30-5pm ET according to customers. In total, Publisher's Clearing House has 1 phone number. It's not always clear what is the best way to talk to Publisher's Clearing House representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Publisher's Clearing House. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Publisher's Clearing House. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.