Toll-free · Calling this Prudential - Retirement number should go right to a real human being · Are you calling about a life claim from a passing person? say yes or no
Toll-free · Calling this Prudential - Retirement number should go right to a real human being · Dont press anything, just wait on the line and a representative will pick it up.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Prudential - Retirement phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator" at first menu, then say "None of these."
Here is how our research team describes the way the Prudential - Retirement phone system greets you: Please briefly describe how I can help you today?
Below are some clips we've found from Prudential - Retirement's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Please tell me how I can help you today. You can say things like account balance or rollover my four zero one k."
Excerpt from a call with Prudential - Retirement
Thursday, March 21, 2024 6:55 PM
They may ask you to enter information with the dial pad
"Thank you for calling Empower.
Formerly Prudential Retirement. You have reached the automated system.
Your account was recently upgraded to the new Empower experience.
Please stay on the line and enter your Social Security number when prompted to ensure your call is routed correctly."
Excerpt from a call with Prudential - Retirement
Thursday, March 21, 2024 6:55 PM
They may ask you to say or enter information
"For future inquiries, note the new Empower experience telephone number that was provided to you in a recent email or postcard.
Please briefly describe how I can help you today.
You can say things like operator, website support, account balance, pension check, or rollover my four zero one k."
Excerpt from a call with Prudential - Retirement
Thursday, March 21, 2024 6:55 PM
What are the hours and when should I call?
Prudential - Retirement operates the call center for this 877-778-2100 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,374 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prudential - Retirement phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prudential - Retirement staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Prudential - Retirement is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 2,374 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Prudential - Retirement is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Prudential - Retirement staffs the call center well on Wednesday.
More Ways to Contact Prudential - Retirement Customer Service
There are of course other ways to contact Prudential - Retirement customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Prudential - Retirement customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Prudential - Retirement's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prudential - Retirement agent. This phone number is Prudential - Retirement's best phone number because 14,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-778-2100 include Update account information, Recover account, Refund or suspicious charge, Change or cancel account, Technical support and other customer service issues. Rather than trying to call Prudential - Retirement first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Prudential - Retirement has 4 phone numbers. It's not always clear what is the best way to talk to Prudential - Retirement representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Prudential - Retirement. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Prudential - Retirement. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.