Toll-free · Keep saying "Representative" until you are transferred to someone. · You can speak to me in complete sentences. How can I help you?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Progressive Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Progressive Drive Insurance. Press 0.
Here is how our research team describes the way the Progressive Insurance phone system greets you: You can speak to me in complete sentences. How can I help you?
Below are some clips we've found from Progressive Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hello. Thank you for calling Progressive. Your call may be recorded or monitored.
You can speak to me in complete sentences.
How can I help you?"
Excerpt from a call with Progressive Insurance
Wednesday, April 3, 2024 7:23 PM
They may ask you to say or enter information
"I can help you make a payment.
If you don't have it, just say I don't have it. Otherwise, including all zeros and letters, please say or enter your policy number."
Excerpt from a call with Progressive Insurance
Saturday, January 27, 2024 11:21 PM
What are the hours and when should I call?
Progressive Insurance operates the call center for this 800-876-5581 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 1,040 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Progressive Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Progressive Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Progressive Insurance is Sunday.The most busy day to call is Friday, which averages 209% more phone calls by comparison.Again, this is based on a sample of 1,040 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Monday, which is 1601% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Wed
Thu
Fri
Sat
Shortest
The best time to call
In summation, the best day to call Progressive Insurance is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Progressive Insurance staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Why call this Progressive Insurance number?
Below is a sample of recent calls to Progressive Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 5m 36s , Apr 13, 2024 4:30 PM
Requesting new car insurance quote: "Hi, Ashley. This is Emily Scherr. I'm calling for a quote for a new policy in California."
- From a call lasting 27m 14s , Apr 11, 2024 1:00 AM
Providing personal information: "Provided address and personal details during the call."
- From a call lasting 31m 30s , Apr 6, 2024 8:50 PM
No clear purpose: ""
- From a call lasting 16m 6s , Apr 5, 2024 3:25 PM
Purpose unclear: ""
- From a call lasting 39s , Apr 5, 2024 1:33 PM
Purpose unclear: ""
- From a call lasting 21m 33s , Apr 5, 2024 1:25 PM
Payment inquiry: "Am I able to pay May's or the next payment at this time?"
- From a call lasting 5m 59s , Apr 3, 2024 7:26 PM
Inquiring about refinancing: "Just wanted, like, renegotiate my terms and maybe refinance."
- From a call lasting 1m 5s , Apr 3, 2024 7:23 PM
Request for new auto insurance: "I'm trying to get some auto insurance today here in Dunton."
- From a call lasting 16m 34s , Apr 2, 2024 7:05 PM
Payment inquiry: "I like to pay my bill."
- From a call lasting 23m 15s , Apr 1, 2024 6:28 PM
When you call the customer service phone number for Progressive Insurance, you're greeted by an automated message system. The system is voice-activated and presents the caller with a Spanish language option, which is great for accessibility.
While I'm sure many individuals prefer voice-activated message systems, I firmly don't. In my experience, they rarely work well and tend to be extremely frustrating. Being able to use the keypad to make selections is significantly easier and more straightforward, at least for me personally.
Often, a voice-activated message system will offer a keypad option as well; Progressive's does not. If you don't say anything, the system will ask you to speak again. If you again don't say anything, the system once again asks you to speak up or try again and warns that if you don't, it will terminate the call. After the third cycle, Progressive hangs up on you.
In my opinion, companies do themselves a disservice when they automatically terminate customer service calls. Of course, this is because customers' issues are unable to be adequately resolved, but also because it just doesn't give the most respectful impression. As a customer, it gives the impression Progressive doesn't care enough to make an effort and would rather not be bothered. As long as they get their money, they don't care about whatever issues you have. You know what I mean?
I wasn't able to use the voice activation feature because one of my dogs is special needs and is on the noisy side. For whatever reason, voice-activated systems always seem to pick up his goofy grumbles better than my clear voice right next to the receiver, and it's exhausting (the grumbles are very cute, though).
Long story short, I wasn't able to get through to a representative and instead utilized Progressive's website. Thankfully, they have both a chat feature and an email option on their website; I chose the chat feature and was pleasantly surprised by the representative I interacted with. She was great.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Progressive Insurance Customer Service
There are of course other ways to contact Progressive Insurance customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Progressive Insurance provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Progressive Insurance will reply our your email.
As a last, sometimes only, resort- Progressive Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Progressive Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Progressive Insurance agent. This phone number is Progressive Insurance's best phone number because 84,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-876-5581 include Get Insurance, Make a Claim, Pay Bill, Cancel Policy, Policy Question and other customer service issues. The Progressive Insurance call center that you call into has employees from Texas, Ohio, Colorado, Arizona, California, Florida and is open 24 hours, 7 days according to customers. In total, Progressive Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Progressive Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Progressive Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Progressive Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
