How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Pottery Barn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu.
Here is how our research team describes the way the Pottery Barn phone system greets you: To track an existing order, press 1. To get the status of a home delivery order, press 2. To get information about one of our products, press 3. For billing or payments, press 4. For all other questions, press 5.
Below are some clips we've found from Pottery Barn's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Pottery Barn.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Pottery Barn
Thursday, April 11, 2024 5:12 PM
They may ask you to say or enter information
"You can say track my order, new order, received a scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Pottery Barn
Sunday, January 7, 2024 10:04 PM
What are the hours and when should I call?
Pottery Barn operates the call center for this 888-779-5176 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pottery Barn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pottery Barn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pottery Barn is Sunday.The most busy day to call is Thursday, which averages 340% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Pottery Barn is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Pottery Barn staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Pottery Barn number?
Below is a sample of recent calls to Pottery Barn, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with order and rewards: "I'm trying to see if I could get those certificates back and what the issue was with my credit card account."
- From a call lasting 29m 56s , Apr 11, 2024 5:12 PM
Return label request: "Hi. My name is Nikki Newport, and I have a quilt set that I need to return that I have an email for a return label."
- From a call lasting 8m 52s , Mar 4, 2024 10:08 PM
Confusion about situation: "I don't know what's going on here."
- From a call lasting 1m 52s , Feb 3, 2024 6:58 PM
Order inquiry for comforter: "I want the comforter with the shams that are supposed to come with it."
- From a call lasting 6m 48s , Jan 12, 2024 10:29 PM
Follow-up on missing order: "I called last week about my order and was told I would be contacted within 24-48 hours, but still haven't heard anything."
- From a call lasting 14m 36s , Jan 9, 2024 6:19 PM
More Ways to Contact Pottery Barn Customer Service
There are of course other ways to contact Pottery Barn customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Pottery Barn provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pottery Barn will reply our your email.
As a last, sometimes only, resort- Pottery Barn customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pottery Barn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pottery Barn agent. This phone number is Pottery Barn's best phone number because 8,556 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-779-5176 include Cancel order, Missing items, Return, Warranty, Track my shipment and other customer service issues. Rather than trying to call Pottery Barn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Pottery Barn has 1 phone number. It's not always clear what is the best way to talk to Pottery Barn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pottery Barn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pottery Barn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.