How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Philips Norelco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then hold for a representative.
Here is how our research team describes the way the Philips Norelco phone system greets you: Have your model number, serial number, and date of purchase ready, and hold for the next representative.
Below are some clips we've found from Philips Norelco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello.
And welcome to Philips Norelco, home of the world's number one electric shaver.
For English, press one.
For Spanish, press two."
Excerpt from a call with Philips Norelco
Tuesday, January 9, 2024 6:32 PM
The first phone menu
"Hello, and welcome to Philips Norelco, home of the world's number one electric shaver.
For English, press one.
For Spanish, press two."
Excerpt from a call with Philips Norelco
Tuesday, April 2, 2024 9:48 PM
What are the hours and when should I call?
Philips Norelco operates the call center for this 800-243-3050 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Norelco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Norelco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Norelco is Saturday.The most busy day to call is Tuesday, which averages 371% more phone calls by comparison.Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Philips Norelco is Friday.
Why call this Philips Norelco number?
Below is a sample of recent calls to Philips Norelco, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 2m 58s , Apr 11, 2024 4:23 PM
Ordering razor blades: "Hi. I need some help to order some razors."
- From a call lasting 9m 22s , Apr 2, 2024 9:48 PM
Inquiring about purchasing cleaning brushes: "Do you know the little brushes you use to clean them out? How do you get more of those?"
- From a call lasting 6m 17s , Mar 28, 2024 5:53 PM
Missing charger for razor: "I bought a Philips Norelco electric razor but it did not come with a charger unit, so I need one sent to me."
- From a call lasting 16m 49s , Mar 11, 2024 6:31 PM
Troubleshooting Norelco shaver: "I have a Norelco Easy Clean shaver that is charged, but I can't get it to start."
- From a call lasting 6m 18s , Feb 27, 2024 7:27 PM
Assistance with razor troubleshooting: "I talked to a man earlier, and I couldn't read the serial number on the back of my razor because it's black and black."
- From a call lasting 24m 3s , Feb 17, 2024 5:58 PM
Issue with shaving head: "The bottom rotating head is not showing any shavings at all, but everything else is functioning."
- From a call lasting 17m 9s , Feb 17, 2024 4:54 PM
Product inquiry: "Do these razors have industrial strength blades?"
- From a call lasting 7m 29s , Feb 17, 2024 4:42 PM
Requesting charging cord: "I need the electric cord to the charging cord."
- From a call lasting 8m 3s , Feb 12, 2024 6:21 PM
Requesting help with purchasing replacement blades: "My husband needs new heads, new blades, for his Philips Norelco series 2000 shaver but I can't find the serial number on the small box."
- From a call lasting 7m 42s , Jan 9, 2024 6:32 PM
More Ways to Contact Philips Norelco Customer Service
There are of course other ways to contact Philips Norelco customer service besides the phone. Below we list the best ones, by medium.
Click on the live chat button on the left of the screen.
As a last, sometimes only, resort- Philips Norelco customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Norelco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Norelco agent. This phone number is Philips Norelco's best phone number because 2,760 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-3050 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Philips Norelco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Norelco has 1 phone number. It's not always clear what is the best way to talk to Philips Norelco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Norelco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Norelco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.