Philips Electronics Customer Service

Over Black Friday I purchased my husband a Philips Norelco razor, but it's not really working the way it should be. It seems like the razor isn't sharp or something because it's burning his face and is extremely hard to work with. Since it's electronic, I was unable to call the store I bought it with for a return. They said once it was open it was no longer valid for return, which isn't ideal because this is a high-end purchase and to get stuck with something substandard is aggravating. 

Therefore, the only thing I had left to do was to call Phillips to see if they would honor a replacement or if there was a way to get a replacement part or something that would make it work correctly. As it is, my husband might as well just use an actual razor blade to trim his face. It certainly would have cost us a lot less!

I knew before making the phone call that Philips makes a lot of products from TVs to toothbrushes, so I honestly didn't know how much support they would offer for a simple razor. I also had no idea what to expect during the phone call because like I said, there are so many different reasons someone could call the company that it seems easy to get lost in the mix. I was pleasantly surprised that the phone call was quick and simple, and I was able to talk to an agent in less than 2 minutes. I was certainly not expecting that level of service. You can't even walk in a store and talk to a customer rep in 2 minutes these days. 

When I called, a voice assistant said "Hello and welcome to Phillips. For English, press 1. For Spanish press 2." I chose English and then a voice said, "Please have your model number, serial number, and date of purchase available. You can locate these numbers on the bottom of your product."

From there it launched into a menu stating, "We have six options for you to choose from. For Philips Sonicare, press 1. For Phillips Norelco, press 2. For Philips Advent, press 3. For TV support, press 4.For portable electronics, DVDs, home theatre, and accessories, press 5. For other products, press 6." 

I chose 2, and to my surprise, it rang once, and an agent named MJ picked up. As mentioned, I was able to get to a representative in less than 2 minutes. She didn't have exact answers for me but did transfer me to technical support and they were able to finish assisting me. Overall, I was quite pleased with the quality of their service department.