How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Pep Boys phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 3. Next, you must choose an option 1-8.
Here is how our research team describes the way the Pep Boys phone system greets you: To find a location, press 1. For customer service, press 3.
Below are some clips we've found from Pep Boys's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Pep Boys, For English, please press one.
For Spanish, please press two."
Excerpt from a call with Pep Boys
Monday, January 22, 2024 7:28 PM
What are the hours and when should I call?
Pep Boys operates the call center for this 800-737-2697 phone number Mon-Fri 7am-11pm, Sat-Sun 8am-8pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pep Boys phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pep Boys staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pep Boys is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Pep Boys is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pep Boys staffs the call center well on Tuesday.
More Ways to Contact Pep Boys Customer Service
There are of course other ways to contact Pep Boys customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pep Boys will reply our your email.
As a last, sometimes only, resort- Pep Boys customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pep Boys's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pep Boys agent. This phone number is Pep Boys's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-737-2697 include and other customer service issues. Rather than trying to call Pep Boys first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Pep Boys has 1 phone number. It's not always clear what is the best way to talk to Pep Boys representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pep Boys. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pep Boys. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.