How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Paychex phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7
Below are some clips we've found from Paychex's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Sales.
This call may be monitored or recorded.
If you know the extension of the person you are trying to reach, press one.
To become a Paychex client, press two."
Excerpt from a call with Paychex
Tuesday, January 2, 2024 2:15 PM
The first phone menu
"Thank you for calling National Sales.
This call may be monitored or recorded.
For questions regarding an existing Paychex HR service, such as four zero one k, COBRA, SUI, etcetera, press five.
For all other calls, press six.
If you know the extension of the person you are trying to reach, press one.
To become a Paychex client, press two."
Excerpt from a call with Paychex
Thursday, March 28, 2024 10:59 PM
After you press 3
"For questions regarding an existing paycheck thank you for calling Paychex online services.
Before selecting an option, please refer to your Internet browser address bar.
If you see landing dot paycheck dot com, or my paychecks dot com, press one.
If you see my apps dot paychecks dot com or paychecks online dot com, press two.
To repeat this menu, press nine."
Excerpt from a call with Paychex
Monday, March 25, 2024 6:05 PM
What are the hours and when should I call?
Paychex operates the call center for this 800-322-7292 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Paychex phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Paychex staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Paychex is Saturday.The most busy day to call is Wednesday, which averages 1450% more phone calls by comparison.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Paychex is Thursday.
Why call this Paychex number?
Below is a sample of recent calls to Paychex, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with processing payroll: "We own a business, and I forgot to do my payroll last week. I called yesterday, and they input everything, but now I need to get them paid today."
- From a call lasting 22m 7s , Apr 1, 2024 4:39 PM
Former employee paycheck inquiry: "I used to work at Fresno Plumbing, Cooling, Heating and I received a letter about money from paycheck number 7054."
- From a call lasting 11m 4s , Mar 25, 2024 6:05 PM
Payroll processing help: "I can't get a hold of anybody from your office. I don't know how to process payroll."
- From a call lasting 18m 6s , Mar 13, 2024 11:34 PM
Account overdrawn, seeking refund: "A withdrawal made early resulted in my account being overdrawn, looking for the promised refund."
- From a call lasting 10m 20s , Jan 3, 2024 8:19 PM
Login issues, incorrect information: "I've never ever was able to log in to my account, they're saying the information doesn't match."
- From a call lasting 15m 30s , Jan 2, 2024 2:15 PM
More Ways to Contact Paychex Customer Service
There are of course other ways to contact Paychex customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Paychex customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Paychex's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Paychex agent. This phone number is Paychex's best phone number because 5,136 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-7292 include Recover account, Change or cancel account, Update account information, Technical support, Payroll issue and other customer service issues. Rather than trying to call Paychex first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Paychex has 4 phone numbers. It's not always clear what is the best way to talk to Paychex representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Paychex. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Paychex. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.