How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Partsgeek.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs you to submit a support ticket through www.partsgeek.com
Below are some clips we've found from Partsgeek.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling partsgeek dot com.
For help in English, press one.
Thank you for calling PartsGeek.
The dealer alternative for automotive parts and accessories.
Your call may be recorded for quality and training purposes.
If you would like to place an order or have a question about a part, please press one.
If you need customer service or have any other question, please have your order number."
Excerpt from a call with Partsgeek.com
Saturday, January 6, 2024 6:12 PM
What are the hours and when should I call?
Partsgeek.com operates the call center for this 800-541-9352 phone number Mon-Fri 9am-6pm, Sat 9am-3pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 93 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Partsgeek.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Partsgeek.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Partsgeek.com is Tuesday.The most busy day to call is Thursday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 93 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Partsgeek.com is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Partsgeek.com staffs the call center well on Tuesday.
Why call this Partsgeek.com number?
Below is a sample of recent calls to Partsgeek.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about heat installation shield: "I was trying to see if somebody I could get in touch with somebody to sell a part But I'm trying to see, anyway, on a cow hood like, the heat installation shield, I'm trying to see, do they sell it?"
- From a call lasting 2m 26s , Mar 30, 2024 1:11 AM
Inquiry about brake rotors: "I want a stock brake rotor, whatever came on the vehicle."
- From a call lasting 6m 50s , Mar 29, 2024 9:15 PM
Seeking car part assistance: "I have a friend overseas trying to find a computer part for a 2013 Mitsubishi with some numbers from the old computer, wondering if a VIN or BIN number would help."
- From a call lasting 8m 37s , Mar 15, 2024 9:56 PM
Ordering throttle body part: "I was trying to order a part for a 2011 Dodge Ram 1500 SLT with the 4.7 engine, specifically the electronic throttle body and confirming details like PIN configuration."
- From a call lasting 12m 37s , Feb 18, 2024 5:13 PM
Front end parts inquiry: "I'm looking for a complete front end for a Dodge Ram 1500, all the parts that go in the front end like upper ball joints, tie rod ends, and all that."
- From a call lasting 3m 39s , Jan 4, 2024 7:06 PM
More Ways to Contact Partsgeek.com Customer Service
There are of course other ways to contact Partsgeek.com customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Partsgeek.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Partsgeek.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Partsgeek.com agent. This phone number is Partsgeek.com's best phone number because 27,930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-541-9352 include Track a Package, Find a Part, Refund a Charge, Return an Order, Check on a Price and other customer service issues. The Partsgeek.com call center that you call into has employees from Westlake, TX / Dominican Republic and is open Mon-Fri 9am-6pm, Sat 9am-3pm ET according to customers. In total, Partsgeek.com has 1 phone number. It's not always clear what is the best way to talk to Partsgeek.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Partsgeek.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Partsgeek.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.