Toll-free · Direct to the mortgage department · Say or enter your PNC Mortgage number or your Social Security number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PNC Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have one" at the first menu. Next, say "Representative," then say "None of those."
Here is how our research team describes the way the PNC Bank phone system greets you: Say or enter your user ID. You can also say, "I don't have one."
Below are some clips we've found from PNC Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PNC Voice Banking.
Please allow ten business days to receive this information.
To get started, please say your user ID or enter it on the keypad.
You can also say, I don't have one."
Excerpt from a call with PNC Bank
Thursday, January 11, 2024 8:56 AM
What are the hours and when should I call?
PNC Bank operates the call center for this 888-762-2265 phone number Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 137 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PNC Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PNC Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PNC Bank is Sunday.The most busy day to call is Wednesday, which averages 725% more phone calls by comparison.Again, this is based on a sample of 137 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call PNC Bank is Friday.
Why call this PNC Bank number?
Below is a sample of recent calls to PNC Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account suspension inquiry: "I need to ask about my account, ma'am. You mentioned it's suspended."
- From a call lasting 5m 44s , Mar 21, 2024 1:10 PM
Issue with sending money: "I'm trying to send two grand to my brother through Venmo, and it's not letting me do so."
- From a call lasting 6m 59s , Mar 18, 2024 2:18 PM
Verifying identity: "Verifying identity information for the account."
- From a call lasting 8m 8s , Mar 1, 2024 6:04 PM
Pending payment discrepancy: "I noticed a pending payment discrepancy on my checking account."
- From a call lasting 3m 48s , Feb 26, 2024 4:44 PM
Seeking options: "Give me options."
- From a call lasting 3m 58s , Feb 22, 2024 5:18 PM
Testing connection: "Can you hear me?"
- From a call lasting 5m 26s , Feb 22, 2024 4:19 PM
Updating contact information: "I've been overseas for eleven months and my phone number has changed."
- From a call lasting 11m 15s , Jan 17, 2024 8:58 PM
More Ways to Contact PNC Bank Customer Service
There are of course other ways to contact PNC Bank customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
PNC Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Go to products and services and pause or login to PNC.com and pause before entering password or click the customer service tab once logged into PNC.com.
As a last, sometimes only, resort- PNC Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PNC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PNC Bank agent. This phone number is PNC Bank's best phone number because 70,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-2265 include Setup Account, Statement Request, Cancel Account, Account Access, Dispute a Charge and other customer service issues. The PNC Bank call center that you call into has employees from Pennsylvania and is open Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET according to customers. In total, PNC Bank has 2 phone numbers. It's not always clear what is the best way to talk to PNC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PNC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PNC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.