How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PECO Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 at the first menu.
Here is how our research team describes the way the PECO Energy phone system greets you: Gas emergency: press 1. Electrical issues or power outages: press 2. To pay now: press 3. For everything else: press 4.
Below are some clips we've found from PECO Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PECO.
The recent severe weather caused significant damage resulting in power outages for more than two hundred thirty thousand customers.
Our crews are working as quickly and safely as possible to restore service to customers.
If you are experiencing an outage, you can stay on the line to use our automated reporting system.
If you smell gas or need to report a gas emergency, press one.
For electrical issues or power outages, press two."
Excerpt from a call with PECO Energy
Friday, January 12, 2024 6:48 PM
The first phone menu
"Welcome to PECO.
Many account services such as payments and billing options are available online at pico dot com slash self-service, If you would still like to speak with a representative, please stay on the line.
If you smell gas or need to report a gas emergency, press one.
For electrical issues or power outages, press two."
Excerpt from a call with PECO Energy
Wednesday, March 27, 2024 9:11 PM
After you press 2
"To pay now, press three.
For everything to report a total loss of power or for an outage update, press one.
For damaged power lines or equipment, Press two, partial loss of power or dim or flickering lights."
Excerpt from a call with PECO Energy
Sunday, January 7, 2024 1:14 AM
After you press 3
"In order to process your call, I'll need to look up your account.
Your phone number, press two.
To pay now, press three.
For everything else, press four."
Excerpt from a call with PECO Energy
Wednesday, April 10, 2024 11:55 AM
After you press 4
"Okay. Which are you calling about? Say my home or my business.
To get you to the right agent, I'll need to look up your account.
Your which are you calling about? Please say my home or my business.
To access your account using your account number, press one.
Your phone number, press two."
Excerpt from a call with PECO Energy
Tuesday, February 27, 2024 3:09 PM
What are the hours and when should I call?
PECO Energy operates the call center for this 800-494-4000 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 213 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PECO Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PECO Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PECO Energy is Monday.The most busy day to call is Wednesday, which averages 63% more phone calls by comparison.Again, this is based on a sample of 213 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call PECO Energy is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PECO Energy staffs the call center well on Monday.
Why call this PECO Energy number?
Below is a sample of recent calls to PECO Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I wanna pay my bill for today."
- From a call lasting 15m 32s , Apr 10, 2024 12:27 PM
Payment inquiry: "I'm trying to pay my bill."
- From a call lasting 9m 42s , Apr 10, 2024 12:03 PM
Paying bill: "I'm trying to pay my bill."
- From a call lasting 6m 56s , Apr 10, 2024 11:55 AM
Gas line installation inquiry: "I'd like to talk to somebody regarding the installation of a gas line for a new water heater."
- From a call lasting 5m 6s , Mar 22, 2024 12:20 PM
Stopping service request: "I'm just taking it out of my name."
- From a call lasting 12m 26s , Mar 15, 2024 3:58 PM
Setting up new service: "Hi. I'm trying to set up your service in my new apartment."
- From a call lasting 37m 54s , Feb 27, 2024 3:09 PM
Power not turned on: "I've been trying to get power on in my apartment for three days now, and it still hasn't been turned on."
- From a call lasting 6m 26s , Feb 22, 2024 4:05 PM
Account number request: "I was calling to see if I can get my account number."
- From a call lasting 11m 44s , Feb 21, 2024 4:26 PM
Making payment: "I just calling to make a payment."
- From a call lasting 6m 26s , Jan 25, 2024 8:19 PM
Billing inquiry: "I'm calling to try to find out how much my PECO bill is."
- From a call lasting 14m 9s , Jan 12, 2024 6:48 PM
More Ways to Contact PECO Energy Customer Service
There are of course other ways to contact PECO Energy customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
PECO Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- PECO Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PECO Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PECO Energy agent. This phone number is PECO Energy's best phone number because 15,342 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-494-4000 include No service, Billing issue, Cancel service, Make a payment, I'm moving and other customer service issues. Rather than trying to call PECO Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PECO Energy has 1 phone number. It's not always clear what is the best way to talk to PECO Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PECO Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PECO Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.