How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ohio Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I need something else", then "Customer service".
Below are some clips we've found from Ohio Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
Hello. I'm your automated assistant.
Please tell me what you're calling about today. You can say things like outage, provide my meter reading, or I want to make a payment."
Excerpt from a call with Ohio Edison
Monday, February 26, 2024 3:08 PM
They may ask you to say or enter information
"You can say things like outage, I need to turn off my service, or update billing address."
Excerpt from a call with Ohio Edison
Wednesday, March 6, 2024 8:50 PM
What are the hours and when should I call?
Ohio Edison operates the call center for this 800-633-4766 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ohio Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ohio Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ohio Edison is Saturday.The most busy day to call is Monday, which averages 2500% more phone calls by comparison.Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Ohio Edison is Thursday.
Why call this Ohio Edison number?
Below is a sample of recent calls to Ohio Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Service termination request: "Need to turn off my service."
- From a call lasting 6m 22s , Mar 11, 2024 7:59 PM
Billing inquiry: "I have a billing question."
- From a call lasting 7m 20s , Mar 6, 2024 8:50 PM
Discuss payment options: "Talk to a representative about payment options."
- From a call lasting 6m 23s , Feb 26, 2024 7:01 PM
Payment arrangement assistance: "I need to discuss payment options and make an arrangement."
- From a call lasting 3m 43s , Feb 26, 2024 3:08 PM
Billing inquiry: "Check my bill."
- From a call lasting 2m 35s , Feb 9, 2024 1:32 PM
Starting new service: "I would like to start new service at my address."
- From a call lasting 2m 28s , Jan 4, 2024 5:07 PM
More Ways to Contact Ohio Edison Customer Service
There are of course other ways to contact Ohio Edison customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Ohio Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ohio Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ohio Edison agent. This phone number is Ohio Edison's best phone number because 14,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-4766 include Payments, Billing Inquiry, No service, Cancel Service, I'm moving and other customer service issues. Rather than trying to call Ohio Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ohio Edison has 1 phone number. It's not always clear what is the best way to talk to Ohio Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ohio Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ohio Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.