How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nintendo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Here is how our research team describes the way the Nintendo phone system greets you: For any Nintendo Switch system or Nintendo Account question, including troubleshooting and repairs, eShop and prepaid cards, billing and charges, or bans and login issues, press 1. For help with any other system, press 2. For help with parental controls, press 3. For help with games and system availability, contests, or promotions, press 4.
Below are some clips we've found from Nintendo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly.
Let's get started.
For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bands and login issues, press one.
For help with any other system, press two. For support specialist can help you faster if we have your system serial number.
Please look at the bottom of your system near the power plug.
You will see a white sticker with a bar code. On that same white sticker is your serial number.
Three letters beginning with x followed by eleven numbers.
If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker.
The system serial number can only be found on your system."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:32 AM
They may ask you to enter information with the dial pad
"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly.
Let's get started.
For any Nintendo Switch system, support specialist can help you faster if we have your system serial number.
Please look at the bottom of your system near the power plug.
You will see a white sticker with a bar code. On that same white sticker, is your serial number.
Three letters beginning with x followed by eleven numbers.
If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker.
The system serial number can only be found on your system, not your dock or any accessory.
To enter your system serial number, press one."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:35 AM
The first phone menu
"Hi. Thank you for calling Nintendo.
Let's connect you to a specialist quickly. Let's get started.
For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, eShop, and prepaid cards, billing and charges, or bans and login issues, press one.
For help with any other system, press two."
Excerpt from a call with Nintendo
Wednesday, March 27, 2024 10:40 PM
After you press 1
"Did you know support specialist can help you via text message?
We can transfer this call into text message support if that is more convenient for you.
If you prefer to get support via text message, press one.
To continue to get help on the phone, press two."
Excerpt from a call with Nintendo
Friday, April 5, 2024 5:23 PM
After you press 2
"To repeat this menu, press eight. To return to the previous menu, press star.
For help with parental controls, press three.
For help with games and for three d s Family Systems, press one."
Excerpt from a call with Nintendo
Monday, April 1, 2024 11:52 PM
After you press 4
"To repeat this menu, press eight.
For help questions about system and game availability, press one.
For all other promotion and contest questions, press two."
Excerpt from a call with Nintendo
Sunday, March 3, 2024 8:39 PM
After you press 8
"For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bans and login issues, press one.
For help with any other system, press two."
Excerpt from a call with Nintendo
Monday, January 22, 2024 11:21 PM
What are the hours and when should I call?
Nintendo operates the call center for this 800-255-3700 phone number Mon-Sun 6am-7pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nintendo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nintendo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nintendo is Friday.The most busy day to call is Thursday, which averages 278% more phone calls by comparison.Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Nintendo is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nintendo staffs the call center well on Friday.
Why call this Nintendo number?
Below is a sample of recent calls to Nintendo, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with credit card: "I cannot make any purchases on the Nintendo eShop with My Nintendo."
- From a call lasting 14m 23s , Apr 2, 2024 12:21 AM
Credit card payment issue: "I'm having problems to buy stuff with my credit card for a while now."
- From a call lasting 25m 26s , Apr 1, 2024 11:52 PM
Trouble with phone number: "I'm trying to dial a phone number but it's been deactivated."
- From a call lasting 16m 16s , Mar 7, 2024 11:29 PM
Technical assistance with Nintendo device: "I don't see the serial number anywhere."
- From a call lasting 13m 54s , Feb 18, 2024 2:41 PM
Inquiring about game features: "Are you ever going to be releasing a Super Mario Maker Three?"
- From a call lasting 9m 26s , Feb 17, 2024 3:33 PM
Question about Super Mario Maker: "Are you going to be going to my test supermarket make of free thing?"
- From a call lasting 2m 9s , Feb 17, 2024 3:12 PM
Account block inquiry: "I want to check if my account is still blocked because I want to purchase a Zelda upgrade game."
- From a call lasting 20m 53s , Jan 18, 2024 7:22 PM
Account unblocked for purchase: "I was wondering if you can unblock it for this purchase and block it back if you want."
- From a call lasting 9m 46s , Jan 18, 2024 6:45 PM
Account suspension inquiry: "My account was suspended again and I'm not sure what's going on."
- From a call lasting 32m 58s , Jan 18, 2024 2:35 AM
Issue with game purchase: "I purchased a game but only received a download code, which didn't work."
- From a call lasting 20m 6s , Jan 5, 2024 12:43 AM
More Ways to Contact Nintendo Customer Service
There are of course other ways to contact Nintendo customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nintendo provides this option.
If you're having issues connecting to the internet, make sure you have your error code. You can look it up and get very specific advice about how to fix your problem.
As a last, sometimes only, resort- Nintendo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nintendo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nintendo agent. This phone number is Nintendo's best phone number because 18,432 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-3700 include Repairs, Update Account Info, Refund an Order, Track an Order, Device Support and other customer service issues. The Nintendo call center that you call into has employees from Washington and is open Mon-Sun 6am-7pm PT according to customers. In total, Nintendo has 1 phone number. It's not always clear what is the best way to talk to Nintendo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nintendo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nintendo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.