Netflix Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular Netflix number
More Netflix Customer Phone Numbers
How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may ask for information for security purposes
Hi. Thank you for calling. This is Alex from May I have your name? Alright. And for security, just may I have the email on the account, Iris?"
They may ask your reason for calling (instead of a menu)
Please try again later, or check our online help Thank you for calling Netflix. How can we help you?"
They may ask you to enter information with the dial pad
For faster service, log in to netflix dot com and find the six digit service code located at the bottom of any netflix dot com web page. Enter your service code now. If you are calling for a service code located at the bottom of any netflix dot com web page. If you are calling for a service code located at the bottom of any netflix dot com web page, press one. If you are calling for a service code, press two. If you are calling for a service code located at the bottom of any netflix dot com web page, press two. If you are calling for a"
They may ask you to say or enter information
What are the hours and when should I call?
Why call this Netflix number?
My Experience Calling 800-585-8131
The majority of people call Netflix to resolve issues relating to accessing accounts, consulting tech support for using their app/devices and changing/canceling subscription plans. Upon calling Netflix, you'll stay on the line for English or press 5 for Spanish.
If you're already a Netflix customer, the automated recording directs you to log in online at their website using your account info, and then enter into the phone's keypad a six-digit service code found at the bottom of the webpage. This method provides faster service over the phone.
Since I don't have a Neflix account, I couldn't take advantage of this expedited method. So, I waited for menu options but received none; instead, I was placed on hold to speak with a customer service representative. Music played, and then, the call went silent, so I hung up and called back.
I repeated the process by waiting on hold and was told by the automated system that my call would be answered in about 30 seconds. In about that time, a representative came on the line and asked if I had a current account. Since I was a new customer, she proceeded to share the variety of plans offered through Netflix, starting with a basic $6.99 monthly plan that allows you to watch limited shows and movies with ads up to a premium $22.99 monthly subscription for unlimited shows and movies with no ads.
In addition, the rep explained that you can access your Netflix subscription on multiple devices, based on the plan you purchase and can watch online through the website on a tablet, on a TV or via the app on any device. There are no contracts, she added, and you can cancel at any time. She reminded me that the monthly subscription payment will be processed automatically at the beginning of each billing cycle.
The rep was knowledgeable and patient without being pushy or persistent. She advised me to sign up online by choosing any plan, creating a password and adding a payment method. I was curious about any promotions, deals or trials that Netflix offers, but she confirmed that currently, there are no trial periods. She suggested I sign up for the basic subscription to try it out and upgrade to another plan at anytime.
She also shared that I could purchase a $25 gift card at any local retailer or online to try Netflix for a short time. This way, I could watch Netflix until the gift card amount runs out before making a decision. Gift cards are redeemed online.
Once I asked all my questions, the rep ensured that I had everything I needed before we hung up, and she again directed me to the website to set up an account once I was ready. While the website has extensive links to online help, I found calling customer support to be a productive and supportive use of time, thanks to an efficient and accessible team.
More Ways to Contact Netflix Customer Service
Conclusion and closing notes
This is Netflix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netflix agent. This phone number is Netflix's best phone number because 309,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-8131 include Cancel My Services, Account Access, Refund a Charge, Streaming or Download Trouble, Request a Show and other customer service issues. The Netflix call center that you call into has employees from Colorado, Oregon, Michigan and is open 24 hours, 7 days according to customers. In total, Netflix has 5 phone numbers. It's not always clear what is the best way to talk to Netflix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Netflix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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