How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this National Car Rental phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "No" to all questions, then wait until you are transferred to a representative.
Here is how our research team describes the way the National Car Rental phone system greets you: Please respond to the following questions with a "yes" or "no": Are you calling to reserve a vehicle?
Below are some clips we've found from National Car Rental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Car Rental. Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
Thanks. Would you like to update an existing reservation?
Thanks.
Are you calling for support with your Emerald Club membership?"
Excerpt from a call with National Car Rental
Friday, March 29, 2024 8:08 PM
What are the hours and when should I call?
National Car Rental operates the call center for this 800-227-7368 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 976 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Car Rental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Car Rental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Car Rental is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 976 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call National Car Rental is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that National Car Rental staffs the call center well on Wednesday.
Why call this National Car Rental number?
Below is a sample of recent calls to National Car Rental, and their purpose. Are any of these similar to the reason you are trying to call?
Link reservation to account: "I was wondering if you could link it to my emerald Club account because I'm not seeing it in my reservations."
- From a call lasting 7m 56s , Apr 3, 2024 5:21 PM
Lost item at airport: "I believe I left my computer bag at your Kansas City airport location."
- From a call lasting 5m 19s , Mar 29, 2024 8:08 PM
More Ways to Contact National Car Rental Customer Service
There are of course other ways to contact National Car Rental customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- National Car Rental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is National Car Rental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Car Rental agent. This phone number is National Car Rental's best phone number because 5,856 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7368 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call National Car Rental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, National Car Rental has 3 phone numbers. It's not always clear what is the best way to talk to National Car Rental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Car Rental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Car Rental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.