NVIDIA Phone Number

Call NVIDIA customer service faster with GetHuman

408-486-2000
Customer service
  • Calls NVIDIA's Customer Service department
  • The average hold time is 3m
  • The current wait is approximately 7m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:45pm
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live NVIDIA agent: Main number for receptionist. Ask to be transferred to customer service or technical support
  • What you hear when you call: Someone will answer the call.

Calling NVIDIA Customer Care at 408-486-2000

Sep 22, 2023

This is the direct phone number to the NVIDIA Corporate office in Santa Clara, CA. Unlike most customer service lines, there's no automated menu; after several rings, my call was answered by a human. I said that I needed technical support, and she transferred me. It rang a few times before I got a recording thanking me for calling customer care and to please hold for the next available agent. I only waited about a minute before my call was answered. 

The agent asked me for my name and phone number. He was able to answer my questions about NVIDIA graphics cards, but the experience could've been smoother. I had difficulty understanding the agent sometimes as he was talking quietly but fast, and there was a lot of background noise. It felt like he was following a strict script, making it difficult for me to squeeze in extra questions. However, he was professional and was able to help me fairly quickly.

People commonly contact NVIDIA for tech support and help with online orders. The company has separate support systems for consumers and enterprise customers. Their graphics cards are popular among home consumers, which means they're a common topic for tech support. NVIDIA can help troubleshoot some issues and will replace faulty parts if they're under warranty. Some online users complain about the phone support, but many have reported good experiences getting hardware replaced. 

Besides graphics cards, many users have issues with GeForce NOW. This is NVIDIA's cloud gaming app; it lets users play video games across devices without downloading them. There are three membership tiers, one being free and the other two being monthly subscriptions. A large number of gamers have to contact support to deal with payment issues. Unexpected charges after canceling the service seem to be a frequent occurrence. A lot of players are also unhappy after paying for the service and running into multi-hour queues to get into games.

It's nice to call a customer service line and get straight to a human. It's usually easier to describe your problem to someone than navigate automated menus. If your issue can't be resolved on the phone, NVIDIA's website is the next best resource. They have a support center with software downloads, help articles and user forums. You also have the option of submitting a ticket or live chatting with an agent. These are the most prominent contact methods on the website; you have to visit their "contact" page to find their phone number. However, you need an NVIDIA account to chat or submit tickets.

Overall, calling NVIDIA was a pretty typical customer service call. The agent I spoke with was knowledgeable but followed a script that was hard to deviate from. I called around 3 p.m. on a weekday, and there was no wait. I wasn't able to find their hours listed anywhere. They offer a lot of information online, but you need to log in with an account to use the contact methods there.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

NVIDIA Customer Phone Number 408-486-2000 - Stats

Phone number to dial408-486-2000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:45pm
Average wait3 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication94%
Quality of help79%
Customer votes362
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

NVIDIA's Best Toll-Free/800 Customer Phone Number

This is NVIDIA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NVIDIA agent. This phone number is NVIDIA's Best Phone Number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-486-2000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call NVIDIA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, NVIDIA has 1 phone number. It's not always clear what is the best way to talk to NVIDIA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to NVIDIA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like NVIDIA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with NVIDIA, including live chat and their website / help desk. Visit our NVIDIA Customer Service page for more information.
NVIDIA Customer Service

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