Toll-free · Press 3 · Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mutual of Omaha phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the Mutual of Omaha phone system greets you: Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.
Below are some clips we've found from Mutual of Omaha's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mutual of Omaha.
Your call may be recorded. Tell me if you are a policy owner, provide producer, or if you are calling to report a passing.
I didn't get that.
Are you a policy owner, provider, or producer?
Say your date of birth like January first nineteen fifty one.
Say or the last four digits of your Social Security number."
Excerpt from a call with Mutual of Omaha
Wednesday, January 10, 2024 2:10 PM
They may ask your reason for calling (instead of a menu)
"In a word or two, tell me how I can help you today."
Excerpt from a call with Mutual of Omaha
Tuesday, April 2, 2024 3:57 PM
They may ask you to say or enter information
"Thank you for calling Mutual of Omaha. Your call may be recorded.
Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.
Say your date of birth like January first nineteen fifty one.
That is not a valid date of birth. Try again.
What type of policy are you calling about?
You can say things like life or Medicare supplement."
Excerpt from a call with Mutual of Omaha
Thursday, March 28, 2024 5:15 PM
The first phone menu
"Thank you for calling Mutual of Omaha. Your call may be recorded.
Tell me if you are a policy owner, provider, producer, or if you are calling to report a passing.
Say your date of birth like January first nineteen fifty one.
Say or enter the last four digits of your Social Security number.
Press one for your whole policy ending in eight six six.
Press two for your index universal life policy ending in two four two.
Press nine for a different policy."
Excerpt from a call with Mutual of Omaha
Friday, March 22, 2024 7:35 PM
What are the hours and when should I call?
Mutual of Omaha operates the call center for this 800-228-9999 phone number Mon-Thurs 7am-5:30pm, Fri 7am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mutual of Omaha phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mutual of Omaha staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mutual of Omaha is Thursday.The most busy day to call is Monday, which averages 190% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Mutual of Omaha is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mutual of Omaha staffs the call center well on Thursday.
Why call this Mutual of Omaha number?
Below is a sample of recent calls to Mutual of Omaha, and their purpose. Are any of these similar to the reason you are trying to call?
Request to postpone premium: "I won't be able to pay my premium this month. I wanted to carry it over to next month."
- From a call lasting 4m 32s , Apr 2, 2024 3:57 PM
Making automated payment: "I wanna make an automated payment."
- From a call lasting 8m 24s , Mar 1, 2024 4:00 PM
Payment inquiry: "I'm trying to check on my payment."
- From a call lasting 2m 24s , Feb 21, 2024 2:42 PM
Autopay inquiry: "I was trying to figure out why you guys hadn't taken the money for autopay."
- From a call lasting 8m 58s , Feb 12, 2024 6:50 PM
Seeking contact information: "Can you give me the number to call?"
- From a call lasting 2m 37s , Jan 18, 2024 3:00 PM
Policy details update: "I need to update my policy details with my correct name and date of birth."
- From a call lasting 4m 38s , Jan 10, 2024 2:10 PM
More Ways to Contact Mutual of Omaha Customer Service
There are of course other ways to contact Mutual of Omaha customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Mutual of Omaha customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mutual of Omaha's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mutual of Omaha agent. This phone number is Mutual of Omaha's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-228-9999 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Mutual of Omaha first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mutual of Omaha has 2 phone numbers. It's not always clear what is the best way to talk to Mutual of Omaha representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mutual of Omaha. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mutual of Omaha. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.