How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Morgan Stanley phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 0
Here is how our research team describes the way the Morgan Stanley phone system greets you: You have the option to say "Service Professional" at any time. Enter the phone number you are calling about.
Below are some clips we've found from Morgan Stanley's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Morgan Stanley.
As a Morgan Stanley client, you have the option to say service professional at any time.
Please enter the phone number associated with the account you're calling about or say, I don't have it."
Excerpt from a call with Morgan Stanley
Saturday, February 10, 2024 10:03 PM
What are the hours and when should I call?
Morgan Stanley operates the call center for this 800-869-3326 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Morgan Stanley phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Morgan Stanley staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Morgan Stanley is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Morgan Stanley is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Morgan Stanley staffs the call center well on Friday.
More Ways to Contact Morgan Stanley Customer Service
There are of course other ways to contact Morgan Stanley customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Morgan Stanley customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Morgan Stanley's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Morgan Stanley agent. This phone number is Morgan Stanley's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3326 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Morgan Stanley first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Morgan Stanley has 2 phone numbers. It's not always clear what is the best way to talk to Morgan Stanley representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Morgan Stanley. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Morgan Stanley. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.