Microsoft Store Phone Number

Call Microsoft Store customer service faster with GetHuman

  • Calls Microsoft Store's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:15pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Technical support, and Track order.
  • Reach a live Microsoft Store agent: Press 3 then 3
  • What you hear when you call: Are you calling as a home user or a business user?

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or a business user."
Excerpt from a call with Microsoft Store
Wednesday, February 28, 2024 3:11 AM

Calling Microsoft Store Customer Care at 877-696-7786

I was having an issue attempting to upgrade my Windows tablet, so I called the Microsoft Store to see if they could help walk me through the process. There are dozens of reasons why people would contact Microsoft, so I assumed there would be a long wait and I would have to wade through many directory trees. From software issues to the large line of products that Microsoft produces, there are a lot of technical issues that can arise. Then, of course, there are simple questions about purchases and returns since they make tablets, phones, etc. 

When you first call the Microsoft Store, you are warned that information that you share with during the call may be transferred to other countries to help training. Then it asks if you are calling as a home or a business user. It was a surprise because I did not have to go through a directory tree. Instead, a recorded AI assistant asked me what it could help me with today.

I told it that I needed help with a Windows update. It immediately picked up my voice and said I understand you are having issues with Windows; please explain more about your issue. I added that I was having issues with my Windows update. It asked me again, so I simplified my answer and said, "Update issues." 

However, it then told me that to better serve me, all technical help was available online. I called because I didn't want to read through the information; I wanted someone to assist me with my issue. I had already Googled a lot of things and didn't need a source of more online information; I needed help. 

It told me that I could go to Microsoft's customer support website, but I didn't catch the website's name since I wasn't happy. It then said it could text me the website address, which I agreed to. The AI voice told me it would text me the address and thanked me for calling. Then it abruptly said, "Goodbye." It offered no other options or way to reach out to someone. 

Not only was this annoying and a bit rude, but it also never texted me the address. I was able to find it with a brief Google search, but it was annoying that it didn't even do that. Online did not help either; ironically, the technical support number I found was the one I had just called. There was also no live chat option, just lots of information that did not help me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Microsoft Store Customer Phone Number 877-696-7786 - Stats

Phone number to dial877-696-7786
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:15pm
Average wait33 minutes
Current wait48 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication84%
Quality of help80%
Customer votes466
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft Store's Best Toll-Free/800 Customer Phone Number

This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's Best Phone Number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Microsoft Store?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Microsoft Store, including their website / help desk. Visit our Microsoft Store Customer Service page for more information.
Microsoft Store Customer Service

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