Microsoft - Product Support Customer Service

Phone Number & Contact Information

800-936-5700
Toll-free·Calls Customer Service·Most popular Microsoft - Product Support number
Q:How do I get a live human at Microsoft - Product Support?
A:Stay silent at all prompts until transferred to a human.
Q:Does Microsoft - Product Support offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

More Microsoft - Product Support Customer Phone Numbers

800-386-5550 - MSN Customer Service
Toll-free · Choose options-this is for MSN assistance and to update credit card information · MSN technical support, press 1. Billing or renewal help, press 2. Password reset, press 3. Otherwise, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft - Product Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Stay silent at all prompts until transferred to a human.
Here is how our research team describes the way the Microsoft - Product Support phone system greets you: To better serve you, I need to know: Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft - Product Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user, or a business user."
Excerpt from a call with Microsoft - Product Support
Wednesday, April 3, 2024 7:00 PM

What are the hours and when should I call?

Microsoft - Product Support operates the call center for this 800-936-5700 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Product Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Product Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft - Product Support is Friday. The most busy day to call is Monday, which averages 188% more phone calls by comparison. Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Microsoft - Product Support is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft - Product Support staffs the call center well on Friday.

Why call this Microsoft - Product Support number?

Below is a sample of recent calls to Microsoft - Product Support, and their purpose. Are any of these similar to the reason you are trying to call?
Login issue: "I can't log in."
- From a call lasting 1m 35s , Apr 7, 2024 10:41 AM
Billing issue with license: "There was an error in the portal with a charge on my bill for a Teams resource account license that was mistakenly ordered and billed $13,000, I need it cancelled."
- From a call lasting 39m 57s , Mar 25, 2024 2:43 PM
Microsoft Office help: "I need help with Microsoft Office."
- From a call lasting 1m 26s , Jan 9, 2024 6:56 PM

My Experience Calling 800-936-5700

Oct 31, 2023

Individuals or businesses seeking information on Microsoft products might call the 800-936-5700 customer service number for help. When I called this number, I wanted to find out why I could not see specific OneDrive files. OneDrive is a cloud storage system where users can store files for easy access on different devices.

Upon calling the customer service number, an automated voice response system thanked me for calling and let me know that the call may be recorded or monitored and the company may transfer the information to other countries. I’m not a fan of call monitoring and recording, but I understand how it can help make customer service better when a company uses the information for training.

The system asked if I was a home or business user, and I identified as a home user. The voice said it looked forward to assisting me and wanted to know my reason for calling. I stated my reason for calling and thought that meant I could ask a question and get help over the phone.

There was no menu of options where I could press numbers to get help with specific questions, and there was no offer to leave a number for someone to call me back. The system told me support was now online, and I needed to go to help.microsoft.com for assistance. Maybe the system would have routed my call to a representative if I were a business user.

When I call a customer support number, I expect to speak to someone. I’ve noticed that some companies list customer service numbers on their website, but often, calling them amounts to being told to return to the website for help. I understand that to some degree because companies like Microsoft experience a high call volume that might leave customers waiting on hold for extended periods. However, some people may be more comfortable talking with a human than going to a website to find a solution.

It has been my experience that the “assistance” a website provides may not address an underlying issue that a human can help a customer identify. Chatbots and websites do not always answer specific questions. A knowledgeable customer service associate may ask follow-up questions to help a caller better define the problem they are experiencing.

After the Microsoft customer service automated system told me where to go online to get help, it thanked me for calling and ended the call. Calling the customer service number was not a positive experience since I could not get an answer without spending more time on the company’s website.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Microsoft - Product Support Customer Service

There are of course other ways to contact Microsoft - Product Support customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
Microsoft - Product Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Microsoft - Product Support's website
As a last, sometimes only, resort- Microsoft - Product Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Microsoft - Product Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Product Support agent. This phone number is Microsoft - Product Support's best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-936-5700 include Looking for updates, Refund or suspicious charges, Update account information, Technical support, Recover account and other customer service issues. Rather than trying to call Microsoft - Product Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Microsoft - Product Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Product Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft - Product Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft - Product Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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