Megabus Phone Number

Call Megabus customer service faster with GetHuman

  • Calls Megabus's Customer Service department
  • The average hold time is 16m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:45am
  • Popular issues for this call center: Refund Booking, Missing Item, Change Booking, Find Itinerary, and Problem With a Reservation.
  • Reach a live Megabus agent: Press 2
  • What you hear when you call: To make a reservation, dial 1. To speak to a customer service specialist, dial 2.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Mega Bus. When you travel with Megabus, you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial one. And be sure to ask about our one dollar seats and reserve seating options. You can also book your ticket online at megabust dot com. To speak to a customer service specialist, please dial two. Thank you for calling Megabus. Due to a large weather system affecting much of the US and Canada, many of our scheduled services will be canceled or disrupted. Please note, we are experiencing higher than normal call volumes and extensive wait times to speak with a representative. Many of the answers to your questions can be found on our web slash help or by emailing us at inquiries at megabuss dot com. If you would like to continue to wait, please remain on line for the next available representative. Thanks for calling Nagaba. Speaking."
Excerpt from a call with Megabus
Tuesday, January 2, 2024 11:53 PM

Calling Megabus Customer Care at 877-462-6342

Mar 22, 2024

I regularly travel on Megabus because it's a cheap and affordable way to get around the country, but the last time I traveled I think that I left something behind in my seat. I'm not sure how to handle getting it back, so I figured calling the company directly is the best way to find out. I'm hoping that it's at my local terminal, but it could have possibly traveled forward before being found. Megabus has a lot of customers, so I wasn't really sure how long it would take me to talk to someone since it could be busy with people calling about cancellations, reservations, etc. 

When I called, I was greeted immediately by a virtual assistant who said, "Thank you for calling MegaBus. When you travel with MegaBus you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial 1. Be sure to ask about our $1 seats and reserved options. You can also book online at megabus.com. To speak to a customer service specialist, please dial 2." I pressed 2 and was expecting another directory, but went straight to a hold line. 

I was informed however that the hold time was going to be longer than usual due to heightened phone calls and the stormy weather which was resulting in a lot of cancellations. This worried me slightly, but when it asked if I was willing to wait I figured I would give it a try. I'm glad I did wait because there were about ten seconds of hold music and then an agent named Sonia picked up the phone. She had a thick accent and was hard to understand, but with a bit of struggle was able to tell me what to do to report my missing belongings. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Megabus Customer Phone Number 877-462-6342 - Stats

Phone number to dial877-462-6342
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:45am
Average wait16 minutes
Current wait20 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, twitter, web, chat
Quality of communication63%
Quality of help66%
Customer votes4,831
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Megabus's Best Toll-Free/800 Customer Phone Number

This is Megabus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Megabus agent. This phone number is Megabus's Best Phone Number because 175,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-6342 include Refund Booking, Missing Item, Change Booking, Find Itinerary, Problem With a Reservation and other customer service issues. The Megabus call center that you call into has employees from California, South Carolina, Texas and is open 24 hours, 7 days according to customers. In total, Megabus has 4 phone numbers. It's not always clear what is the best way to talk to Megabus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Megabus?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Megabus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Megabus, including live chat and email and their website / help desk and their Twitter handle. Visit our Megabus Customer Service page for more information.
Megabus Customer Service

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