I regularly travel on Megabus because it's a cheap and affordable way to get around the country, but the last time I traveled I think that I left something behind in my seat. I'm not sure how to handle getting it back, so I figured calling the company directly is the best way to find out. I'm hoping that it's at my local terminal, but it could have possibly traveled forward before being found. Megabus has a lot of customers, so I wasn't really sure how long it would take me to talk to someone since it could be busy with people calling about cancellations, reservations, etc.
When I called, I was greeted immediately by a virtual assistant who said, "Thank you for calling MegaBus. When you travel with MegaBus you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial 1. Be sure to ask about our $1 seats and reserved options. You can also book online at megabus.com. To speak to a customer service specialist, please dial 2." I pressed 2 and was expecting another directory, but went straight to a hold line.
I was informed however that the hold time was going to be longer than usual due to heightened phone calls and the stormy weather which was resulting in a lot of cancellations. This worried me slightly, but when it asked if I was willing to wait I figured I would give it a try. I'm glad I did wait because there were about ten seconds of hold music and then an agent named Sonia picked up the phone. She had a thick accent and was hard to understand, but with a bit of struggle was able to tell me what to do to report my missing belongings.
This is Megabus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Megabus agent. This phone number is Megabus's Best Phone Number because 175,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-6342 include Refund Booking, Missing Item, Change Booking, Find Itinerary, Problem With a Reservation and other customer service issues. The Megabus call center that you call into has employees from California, South Carolina, Texas and is open 24 hours, 7 days according to customers. In total, Megabus has 4 phone numbers. It's not always clear what is the best way to talk to Megabus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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