How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Medco Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep repeating "Representative" until you are transferred to the operator.
Here is how our research team describes the way the Medco Insurance phone system greets you: Express Scripts - How may I help you?
Below are some clips we've found from Medco Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Express Scripts.
To continue providing the highest quality service, your call may be monitored or recorded.
How may I help you?
You can say things like refill a prescription or check order status."
Excerpt from a call with Medco Insurance
Thursday, February 8, 2024 7:36 PM
What are the hours and when should I call?
Medco Insurance operates the call center for this 800-251-7690 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Medco Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Medco Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Medco Insurance is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Medco Insurance is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Medco Insurance staffs the call center well on Thursday.
Why call this Medco Insurance number?
Below is a sample of recent calls to Medco Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking representative assistance: "I'd like to speak with a representative."
- From a call lasting 7m 30s , Feb 26, 2024 8:44 PM
General inquiry: "I'm looking for a."
- From a call lasting 2m 43s , Jan 10, 2024 7:01 PM
More Ways to Contact Medco Insurance Customer Service
There are of course other ways to contact Medco Insurance customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Medco Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Medco Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Medco Insurance agent. This phone number is Medco Insurance's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-7690 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Medco Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Medco Insurance has 1 phone number. It's not always clear what is the best way to talk to Medco Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Medco Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Medco Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.