McAfee Customer Service

Phone Number & Contact Information

866-622-3911
Toll-free·Calls Customer Support·Most popular McAfee number
Q:How do I get a live human at McAfee?
A:Press #3
Q:Does McAfee offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issueslive chat

More McAfee Customer Phone Numbers

800-937-2237 - Enterprise Technical Support
Toll-free · This number for Technical Support · Trilex products, press 1. SkyHi security products, press 2. Customer service, press 9.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this McAfee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #3
Here is how our research team describes the way the McAfee phone system greets you: Billing, recent charges, or managing your account, press 1. Possible fraud or scams, press 2. Identity protection questions, press 3. Technical support, press 4.

What are the hours and when should I call?

McAfee operates the call center for this 866-622-3911 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McAfee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McAfee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call McAfee is Friday. The most busy day to call is Thursday, which averages 105% more phone calls by comparison. Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call McAfee is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that McAfee staffs the call center well on Friday.

Why call this McAfee number?

Below is a sample of recent calls to McAfee, and their purpose. Are any of these similar to the reason you are trying to call?
Concern about renewal charges: "I'm not gonna pay for another service, so I'm not gonna respond to it."
- From a call lasting 8m 23s , Mar 21, 2024 6:05 PM
Account login issue: "I can't log in. I can't do anything with it. So yeah, I can't change my email or anything like that."
- From a call lasting 13m 55s , Mar 21, 2024 3:37 AM
Suspicious email about renewal: "I received an email about a McAfee renewal that I believe is a scam."
- From a call lasting 7m 39s , Feb 27, 2024 5:33 PM
Subscription inquiry and renewal: "Can you go over what I'm presently have as a plan? I had signed up last June, and I wanna go over my subscription and see if I should add something to it."
- From a call lasting 11m 37s , Feb 22, 2024 8:18 PM
Can't access account: "I'm having a terrible time trying to get into the McAfee account."
- From a call lasting 90m 21s , Feb 15, 2024 3:53 PM
Computer virus issue: "I have a virus on my computer, I can't open up anything."
- From a call lasting 7m 29s , Feb 15, 2024 3:16 PM
Billing inquiry: "They've sent a bill for a hundred and fifty some dollars but I didn't want a hundred and fifty some dollars charged to it."
- From a call lasting 16m 2s , Feb 13, 2024 11:48 PM
Concern about suspicious email: "I just wanted to make sure it wasn't you guys."
- From a call lasting 3m 45s , Feb 5, 2024 11:06 AM
Renew McAfee subscription: "I'm trying to find out my account number and I see that I need to renew my McAfee security."
- From a call lasting 15m 46s , Feb 2, 2024 9:15 PM
Technical issue with license: "How it works, sir? It is not working on my Apple."
- From a call lasting 20m 46s , Feb 1, 2024 9:44 AM

My Experience Calling 866-622-3911

Dec 18, 2023

I thought my computer came with a year of free McAfee, which is why I was surprised to see that I had to register for the service after three months. I'm also now concerned that maybe it's going to auto-renew on me, and I don't want that to happen, either. Since I'm not quite sure what I signed up for when I purchased the computer, I thought the best thing I could do was call McAfee's 866-622-3911 phone number and just ask.

Luckily, it turned out to be a short phone call. Initially, I was concerned, because listening to the options, I realized there's probably a lot of reasons why people call. One big reason is because of issues with identity theft or fraud, but also, they could have billing or technical issues. When it comes to tech purchases, it seems like there are always issues, so I'm just happy that I didn't have to sit on hold for hours. I didn't even have to wait for two minutes as it turned out. 

When I first called, I was greeted and received a list of options. The automated assistant said, "Thanks for calling McAfee customer service. If you have questions about billing, recent charges, or your account press 1. For help with fraud or possible identity scams, press 2. For all other technical support, press 3." At first, I wasn't sure which option to go with, but I decided that billing made more sense than support. After all, they should be able to sort out why I had the product and how I signed up for it. Plus, if necessary, I'm sure they could've just transferred me over to support. 

After pressing three, a recording started playing that said, "Have you ever looked yourself up online and found your address, birth date, family members, or more? McAfee can help you stay protected against robo calls, scams, and more. Ask our representative about Internet Cleanup. Please hold a minute while I transfer you." An upbeat melody started playing for a few seconds, and then someone named Jay introduced himself and said thank you for calling.

Jay had a slight accent, but he was helpful and explained that the program came pre-registered with my computer system. We talked through my options and what the different plans would entail, along with billing options. By the time I hung up, I had a plan picked out that suited my needs, so I don't have anything to complain about.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact McAfee Customer Service

There are of course other ways to contact McAfee customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, McAfee provides this option.
X (formerly Twitter)
@McAfee_Help - Technical Support
Customer service Twitter feed
McAfee, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of McAfee, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
McAfee's website
http://service.mcafee.com/default.aspx - Customer Service
Offers full online support service, including live chat and email options
Use this link to get online help - Business Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- McAfee customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is McAfee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McAfee agent. This phone number is McAfee's best phone number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-622-3911 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call McAfee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook or twitter. In total, McAfee has 2 phone numbers. It's not always clear what is the best way to talk to McAfee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for McAfee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like McAfee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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