Match.com Customer Service

Calling Match.com is a waste of time if you want to talk to someone. The company makes it very clear that you have to go online to talk to someone. Even though this phone number does appear to belong to them, there's no way to talk to someone, which is majorly disappointing. 

I wanted to speak to a customer representative about my account and some messages that I got that weren't appropriate. I wanted to know if this is something I should expect moving forward and what the process of dealing with this kind of stuff was. Depending on the answer, I was thinking about canceling my subscription. It would have been nice if I could just talk to someone, but that was clearly not in the cards. 

It's a real shame you can't talk to someone, because it seems like people could need help with dozens of things. They might need to talk about bad experiences like me, they might need to talk about their subscriptions, billing or other issues with using the app. Sometimes people just want to talk to a real person, but that isn't an option and it's just irritating.  

At any rate, when I called this number, it thanked me for calling Match and then gave me several options. It said, "For help confirming your account status, please press 1. For help managing your subscription, please press 2. For all other questions, please visit us online at Match.com/help. Neither option really fit so I chose option 2 in the hopes that I would get to a customer sales agent I could talk to. 

Instead, I was read a script by an automated assistant. It said, "To manage your subscription, log into your account and click on the gear symbol. Click on manage account and then manage subscription. Next, enter your password. Click on end my subscription. Follow the prompts until the page reads, your subscription has been canceled." 

This was good news since I at this point I was frustrated enough to want to end my account, but it didn't answer the questions I had when I called. The message repeats itself twice if you don't do anything, and you aren't given any other options. Instead, you get sent back to the first menu. I attempted to try choosing option 1, but then you just get another script and no customer support. 

If you go online, it'd made clear that Match.com does not offer any customer support over the phone. You can live chat with someone from the app during business hours or send an email. Both of which take time, and for the lengthy complaints I had, were impractical and inconvenient.