How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mary Kay Cosmetics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, 1, 3
Below are some clips we've found from Mary Kay Cosmetics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Mary Kay.
Are you a Mary Kay independent beauty consultant?
Thank you. Please note that unless you are calling about this My apologies, but I still didn't understand you.
Thank you. Please note that unless you are calling about the satisfaction guarantee, you should hang up and dial your appropriate success center during regular business hours.
For questions regarding the satisfaction guarantee, please press or say one."
Excerpt from a call with Mary Kay Cosmetics
Tuesday, March 26, 2024 5:58 PM
The first phone menu
"Thank you for calling Mary Kay.
Are you a Mary Kay independent beauty consultant?
My apologies, but I still didn't understand you.
Are you a Mary Kay independent beauty consultant?
If you are a Mary Kay customer, please press one.
If you are a Mary Kay independent beauty consultant, press two."
Excerpt from a call with Mary Kay Cosmetics
Tuesday, February 27, 2024 8:53 PM
What are the hours and when should I call?
Mary Kay Cosmetics operates the call center for this 800-627-9529 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mary Kay Cosmetics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mary Kay Cosmetics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mary Kay Cosmetics is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Mary Kay Cosmetics is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Mary Kay Cosmetics staffs the call center well on Thursday.
More Ways to Contact Mary Kay Cosmetics Customer Service
There are of course other ways to contact Mary Kay Cosmetics customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Mary Kay Cosmetics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Mary Kay Cosmetics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mary Kay Cosmetics agent. This phone number is Mary Kay Cosmetics's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-627-9529 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Mary Kay Cosmetics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mary Kay Cosmetics has 1 phone number. It's not always clear what is the best way to talk to Mary Kay Cosmetics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mary Kay Cosmetics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mary Kay Cosmetics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.