Mail.com Customer Service

When dialing Mail.com's 855-269-2217 customer service number, I discovered that this number is actually meant to be used only by premium customers of the company. This number is intended as a perk to its paid customers, and the site warns you of the need to have your email address and customer information ready when you call.

However, if you present yourself as a potential new customer for basic questions, the staff will offer support. When I called, I had no wait time whatsoever, as I was immediately connected to a staff member as soon as the opening message finished. The representative asked for my email address to confirm I was a premium member. I don't have an account with Mail.com, but I told the representative that I was looking at possibly getting an account and wanted to know the differences between the free and premium options. 

The representative told me that one of the benefits to getting the premium account included the ability to use Mail.com in conjunction with other email programs, such as Thunderbird or Outlook Express. Additionally, if I wanted to get all of my emails in one place, using the premium version could ensure that I got all emails directed to one specific hub, regardless of which address the sender used for me.

The representative also said that the phone number could be called for technical support if I was a paid member, something that was not available to free members for anything beyond the basic questions.

He then mentioned two other major benefits: the ability to go ad-free with my emails and the option to get an automatic receipt whenever anyone read one of my emails. After explaining each of those features, he asked me if I had any questions beyond what he'd answered, and I asked what the price was. He said it was normally $39 a year, but sales occasionally happened and I could sometimes get a discount. He then thanked me for calling Mail.com and wished me a nice day.

Overall, I thought this was a good experience and far more helpful than it needed to be. Given that this number is only meant to be used by premium customers, I wouldn't have been surprised to find a block feature to keep unauthorized users away from this number. The fact that there isn't one and representatives are still willing to help says a lot about this team's commitment to customer service.

The fact that phone support is quick and easy also speaks highly of Mail.com's service team. It would be very easy to shift all support to the internet, but Mail.com seems to recognize that online support often isn't as easy as actually talking to a live person who can help right away. By offering that option and making it helpful, the company offers a better experience overall. If I were a premium customer, I would definitely use this number.