Direct to Corp. HQ Office · If you know the extension you are calling, press 1. To reach the store, press 2. Credit card questions, press 3. Question regarding a recent order, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Macy's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" 2 times, then say "Something Else."
Here is how our research team describes the way the Macy's phone system greets you: In a few words, tell me how I can help you?
Below are some clips we've found from Macy's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"To get your order status, we'll need your order number.
Please say your order numb would you like to find the order with your phone number instead?
Please say yes or Please tell me the ten digit phone number associated with this order."
Excerpt from a call with Macy's
Thursday, February 15, 2024 6:33 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's.
In a few words, tell me how I can for example, you can say things like place an order or track a package."
Excerpt from a call with Macy's
Wednesday, April 10, 2024 2:36 PM
They may ask you to enter information with the dial pad
"To get your order status, we'll need your order number.
Please say your order number. If you need some time or help finding your order number, just say help.
Let's try this a different way. Using your keypad, enter the eight to twelve digit order number."
Excerpt from a call with Macy's
Sunday, April 7, 2024 2:10 PM
They may ask you to say or enter information
"Let's try this another way.
Which of the following best matches would you need help with?
You can say new order, existing order, Macy's credit card or rewards."
Excerpt from a call with Macy's
Wednesday, April 3, 2024 2:42 PM
What are the hours and when should I call?
Macy's operates the call center for this 800-289-6229 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,592 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's is Sunday.The most busy day to call is Friday, which averages 60% more phone calls by comparison.Again, this is based on a sample of 1,592 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Macy's is Monday.
Why call this Macy's number?
Below is a sample of recent calls to Macy's, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble using gift cards: "I want to use my birthday gift cards but it's not allowing me, I'm not sure why."
- From a call lasting 12m 59s , Apr 12, 2024 11:56 PM
Refund for undelivered furniture: "I need help getting a refund for undelivered furniture bought at Macy's."
- From a call lasting 3m 5s , Apr 10, 2024 10:25 PM
Inquiring about store pickup and expedited shipping: "I was calling because I wanna I don't wanna place an order. How do I know if it's available? Can you check some other items? What if I wanted it do you have, like, a turnaround day where I could have it shipped to me in twenty four hours?"
- From a call lasting 21m 29s , Apr 10, 2024 2:36 PM
Assistance with using Star money: "I've got sixty dollars of Star money that's about to expire and I placed an order in the store that wouldn't accept it."
- From a call lasting 13m 49s , Apr 10, 2024 1:31 PM
Verifying Facebook sale: "I'm just calling to find out if this is, like, an authentic sale."
- From a call lasting 4m 7s , Apr 8, 2024 5:08 PM
Checking order status: "I was calling just, because I haven't received my order yet."
- From a call lasting 9m 56s , Apr 7, 2024 8:39 PM
Missing order delivery: "I haven't received my order."
- From a call lasting 5m 43s , Apr 7, 2024 8:28 PM
Saving items: "Just calling to save items in my cart for later."
- From a call lasting 1m 50s , Apr 6, 2024 12:45 AM
Possible fraud on husband's credit card: "I need to get rid of this fraud and make sure that the card definitely was canceled."
- From a call lasting 9m 38s , Apr 4, 2024 8:45 PM
Trying to reach specific representative: "Is it possible to talk to Mauricio Agonia?"
- From a call lasting 7m 44s , Apr 3, 2024 3:23 AM
More Ways to Contact Macy's Customer Service
There are of course other ways to contact Macy's customer service besides the phone. Below we list the best ones, by medium.
Macy's, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Macy's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Macy's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Macy's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's agent. This phone number is Macy's's best phone number because 55,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6229 include Refund order, Missing order, Return order, Technical support and other customer service issues. The Macy's call center that you call into has employees from MIssouri and is open 24 hours, 7 days according to customers. In total, Macy's has 5 phone numbers. It's not always clear what is the best way to talk to Macy's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Macy's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Macy's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.