Calling this Macy's Credit Card number should go right to a real human being · International Helpline - Just hold for the next available representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Macy's Credit Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" 2 times, then say "Something Else."
Here is how our research team describes the way the Macy's Credit Card phone system greets you: In a few words, please tell me why you are calling today.
Below are some clips we've found from Macy's Credit Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Macy's Credit and Customer Services.
Extension, press one. If you know your party's extension, press two. Thank you for calling Macy's Credit and customer services. This call may be monitored or recorded. If
In a few words, please tell me why you're calling today."
Excerpt from a call with Macy's Credit Card
Thursday, April 11, 2024 9:45 PM
They may ask you to enter information with the dial pad
"How would you like to access your account information?
To use your account number, press one. To use your Social Security please enter your account number now."
Excerpt from a call with Macy's Credit Card
Sunday, March 10, 2024 9:57 PM
They may ask you to say or enter information
"You want to make a payment over the phone. Is that correct?
You are now in our touch tone system. To access our speech enabled system, press star star at any time or say speech now."
Excerpt from a call with Macy's Credit Card
Sunday, January 14, 2024 11:24 PM
The first phone menu
"Thank you for calling Macy's Credit and Customer Services.
This call may be monitored or recorded.
In a few words, please tell me why you're calling today.
I'm not sure I got that.
In a few words, please tell me why you're calling today.
Let's try a different way. If you're calling about your credit card account, press one.
If you're calling for something else, press two."
Excerpt from a call with Macy's Credit Card
Tuesday, March 19, 2024 11:29 PM
What are the hours and when should I call?
Macy's Credit Card operates the call center for this 888-257-6757 phone number Mon-Sun 9am-12am ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,593 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Macy's Credit Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Macy's Credit Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Macy's Credit Card is Sunday.The most busy day to call is Tuesday, which averages 67% more phone calls by comparison.Again, this is based on a sample of 1,593 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Macy's Credit Card is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Macy's Credit Card staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Macy's Credit Card number?
Below is a sample of recent calls to Macy's Credit Card, and their purpose. Are any of these similar to the reason you are trying to call?
Address verification for card delivery: "I never received my credit card from Macy's and would like to verify the address you have on file."
- From a call lasting 9m 25s , Apr 10, 2024 9:16 PM
Payment and fee inquiry: "I received a bill and would like to talk about the charges and late fees."
- From a call lasting 16m 19s , Apr 8, 2024 9:18 PM
Updating credit card information: "I need to update my credit card information with my new card that I received but haven't activated yet."
- From a call lasting 10m 38s , Apr 4, 2024 7:34 PM
Unauthorized charge inquiry: "There was an unauthorized charge from I don't know who."
- From a call lasting 8m 47s , Apr 3, 2024 7:25 PM
Unauthorized purchase: "I did not make the purchase for forty one dollars and thirty three cents."
- From a call lasting 13m 58s , Apr 1, 2024 4:09 PM
Questions about Macy's Mastercard: "Caller questions about Macy's Mastercard and denies having one or owing any money."
- From a call lasting 5m 50s , Mar 23, 2024 1:50 PM
Balance inquiry: "I was trying to see what is my balance."
- From a call lasting 7m 11s , Mar 20, 2024 1:34 PM
Disputing late fee: "I'm trying to dispute my late fee of thirty three dollars due to not receiving my bill on time."
- From a call lasting 14m 40s , Mar 19, 2024 11:29 PM
Checking on delivery status: "Wonderful. And it's gonna be coming express?"
- From a call lasting 10m 29s , Mar 18, 2024 8:12 PM
Seeking Macy's Credit Card customer service number: "No. I could you give me the phone number that handles Macy's own credit card, not the Citibank card?"
- From a call lasting 4m 50s , Mar 16, 2024 9:09 PM
More Ways to Contact Macy's Credit Card Customer Service
There are of course other ways to contact Macy's Credit Card customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Macy's Credit Card provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Macy's Credit Card will reply our your email.
As a last, sometimes only, resort- Macy's Credit Card customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Macy's Credit Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Macy's Credit Card agent. This phone number is Macy's Credit Card's best phone number because 14,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-257-6757 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Macy's Credit Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email. In total, Macy's Credit Card has 4 phone numbers. It's not always clear what is the best way to talk to Macy's Credit Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Macy's Credit Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Macy's Credit Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.