MAPFRE Insurance Customer Service

Phone Number & Contact Information

800-513-4813
Toll-free·Calls Customer Service·Most popular MAPFRE Insurance number
Q:How do I get a live human at MAPFRE Insurance?
A:For New Hampshire Billing and Payment information
Q:Does MAPFRE Insurance offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timesemail

More MAPFRE Insurance Customer Phone Numbers

800-922-8276 - Billing
Toll-free · For Massachusetts Billing and Payment information ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this MAPFRE Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For New Hampshire Billing and Payment information
Below are some clips we've found from MAPFRE Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mafre Insurance. If you know your party's extension, please dial it now or press pound for our corporate names directory. If you're calling to report an accident or a loss for the first time, press one."
Excerpt from a call with MAPFRE Insurance
Wednesday, January 3, 2024 7:25 PM
The first phone menu
"Thank you for calling Mafre Insurance.
If you know your party's extension, please dial it now or press pound for our corporate names directory.
If you're calling to report an accident or a loss for the first time, press one.
If you have a question on your bill or want to make a payment, press two.
For underwriting, press four."
Excerpt from a call with MAPFRE Insurance
Monday, March 4, 2024 10:19 PM

What are the hours and when should I call?

MAPFRE Insurance operates the call center for this 800-513-4813 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 91 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MAPFRE Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MAPFRE Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MAPFRE Insurance is Sunday. The most busy day to call is Wednesday, which averages 280% more phone calls by comparison. Again, this is based on a sample of 91 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call MAPFRE Insurance is Friday.

My Experience Calling 800-513-4813

Apr 1, 2024

When you call MAPFRE Insurance's customer service phone number with a customer problem, you're greeted by an automated message system. If you know your party's extension, you're able to dial it now; if you don't know your party's extension, you can press the pound key to access the corporate names directory.

After relaying this information, you're presented with three options: press one to report an accident or loss for the first time; press two if you have questions regarding billing or would like to make a payment; or press four for underwriting. There is no option for number three. I found it rather odd that there's only an option for reporting an accident or loss for the first time, or why that's specified at all. Perhaps it has to do with MAPFRE Insurance's policies and procedures, which I am admittedly not overly familiar with.

If you do not make a selection, the automated message system will repeat. With other message systems I've encountered, they will repeat for a number of cycles, usually two, and then either automatically transfer you to a representative or terminate the call. With MAPFRE, the system just continues to repeat ad infinitum. Considering there isn't a direct option to speak with a representative, and no failsafe option, for lack of a better term, this limits user accessibility.

As none of the three options were personally applicable, I wasn't sure what to do. I arbitrarily selected the first option in an attempt to reach a representative and was met with an additional message system. I pressed one, indicating I was reporting a new claim, and was then presented with an additional menu. I then pressed three—check on the status of a current claim—and was transferred to the "waiting room," where I was then able to reach a representative.

Once connected, the rep was helpful, amiable, and understanding of the fact I wasn't calling in regards to a claim but was rather trying to reach a human. The automated system needs improvement, but at least the staff seem to be great!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact MAPFRE Insurance Customer Service

There are of course other ways to contact MAPFRE Insurance customer service besides the phone. Below we list the best ones, by medium.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and MAPFRE Insurance will reply our your email.
MAPFRE Insurance's website
As a last, sometimes only, resort- MAPFRE Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is MAPFRE Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MAPFRE Insurance agent. This phone number is MAPFRE Insurance's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-513-4813 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call MAPFRE Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, MAPFRE Insurance has 2 phone numbers. It's not always clear what is the best way to talk to MAPFRE Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for MAPFRE Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MAPFRE Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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