How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Lexus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Here is how our research team describes the way the Lexus phone system greets you: Roadside assistance, press 1. For Lexus app, information, WiFi, or Lexus Link, press 2. For recall or media release, press 3. For the brand new Lexus RZ, press 4. For general inquiries, press 6. To share your experience about your dealer or experience, press 7. For financial services, press 8.
Below are some clips we've found from Lexus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lexus.
For roadside assistance, press one. For Lexus app, Wi Fi connect, or safety connect, press two.
If you are calling about a recall or recent media release, press three."
Excerpt from a call with Lexus
Tuesday, February 27, 2024 8:15 PM
The first phone menu
"You know your party's extension, press five. To share your experience about your dealer or vehicle, press six.
For general inquiries, press seven. For Lexus Financial Services, press eight.
To repeat this menu, press the star key.
Thank you for calling Lexus. For roadside assistance, press one.
For Lexus app, Wi Fi connect, or safety connect, press two."
Excerpt from a call with Lexus
Wednesday, April 3, 2024 1:52 PM
What are the hours and when should I call?
Lexus operates the call center for this 800-255-3987 phone number Mon-Fri 8am-8pm, Sat 9am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lexus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lexus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lexus is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Lexus is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lexus staffs the call center well on Wednesday.
Why call this Lexus number?
Below is a sample of recent calls to Lexus, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting second key: "I purchased a car a year ago, and I got one key. I've been trying to get the second key."
- From a call lasting 11m 39s , Mar 8, 2024 10:39 PM
More Ways to Contact Lexus Customer Service
There are of course other ways to contact Lexus customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lexus provides this option.
As a last, sometimes only, resort- Lexus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lexus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lexus agent. This phone number is Lexus's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-3987 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Lexus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Lexus has 1 phone number. It's not always clear what is the best way to talk to Lexus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lexus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lexus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.