Ask for customer service at this number; it's Miami office. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LATAM Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from LATAM Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to LATAM Airlines.
This call may be recorded.
For better identification and to answer your request, enter your LatAm pass number or your ID number."
Excerpt from a call with LATAM Airlines
Monday, April 8, 2024 7:50 PM
The first phone menu
"Welcome to LATAM Airlines.
This call may be recorded.
For better identification and to answer your request, enter your LatAm pass number or your ID number.
In case it ends on k, replace it with a nine.
For information regarding our LatAm Pass program, press five.
To purchase a ticket, redeem your miles, or for LATAM travel packages, press one.
For changes or additional services, for your trip, press two."
Excerpt from a call with LATAM Airlines
Sunday, March 3, 2024 2:39 AM
After you press 2
"To change your ticket, press one.
To request special services, press two."
Excerpt from a call with LATAM Airlines
Sunday, March 24, 2024 2:06 AM
What are the hours and when should I call?
LATAM Airlines operates the call center for this 866-435-9526 phone number Mon-Fri 9am-5:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LATAM Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LATAM Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LATAM Airlines is Friday.The most busy day to call is Wednesday, which averages 56% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call LATAM Airlines is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LATAM Airlines staffs the call center well on Friday.
Why call this LATAM Airlines number?
Below is a sample of recent calls to LATAM Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking cancellation confirmation number: "I talked to them, and they said that they need a cancellation confirmation number from the notice."
- From a call lasting 24m 10s , Mar 24, 2024 3:20 AM
Flight cancellation request: "I'm trying to cancel a flight and need a cancellation number from the airline."
- From a call lasting 16m 48s , Mar 24, 2024 2:06 AM
No specific purpose: "Okay."
- From a call lasting 10m 18s , Feb 23, 2024 11:27 PM
Flight cancellation and rebooking: "Hi. My husband's got sick overnight, and I need to cancel a couple of flights and rebook another flight, please."
- From a call lasting 4m 21s , Feb 9, 2024 7:57 AM
Baggage pricing inquiry: "I just want to know, like, how much amount you would be charging for extra baggage?"
- From a call lasting 27m 29s , Jan 6, 2024 5:26 AM
More Ways to Contact LATAM Airlines Customer Service
There are of course other ways to contact LATAM Airlines customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LATAM Airlines will reply our your email.
As a last, sometimes only, resort- LATAM Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LATAM Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LATAM Airlines agent. This phone number is LATAM Airlines's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-435-9526 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call LATAM Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, LATAM Airlines has 2 phone numbers. It's not always clear what is the best way to talk to LATAM Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LATAM Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LATAM Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.