Toll-free·Calls Customer Service·Most popular Kroger number
Q:How do I get a live human at Kroger?
A:Direct to a human
Q:Does Kroger offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-12am, Sat-Sun 7am-9:30pm EST.The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kroger phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Kroger's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Kroger family of stores.
We appreciate you as a customer and look forward to helping you today.
Have you tried our live chat option?
Quick and friendly service guaranteed. Simply enter Kroger chat now dot com.
Click your store name and launch a live chat.
Or access the contact us link on the mobile app and select live chat.
You will be immediately connected to a live chat agent.
Thank you for contacting Kroger customer connect.
We are currently experiencing higher than average hold times.
For any urgent matters, please stay on the line. Or if you prefer, please contact us at w w w dot kroger dot com slash contact us to chat or email your request.
We apologize for any inconvenience."
Excerpt from a call with Kroger
Friday, January 19, 2024 5:23 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the Kroger family of stores. Have you tried our live chat option?
Simply enter kroger chat now dot com.
Or access the contact us link on the mobile app and select live chat.
In a few words, tell me how I can assist you."
Excerpt from a call with Kroger
Saturday, March 30, 2024 2:54 PM
What are the hours and when should I call?
Kroger operates the call center for this 800-576-4377 phone number Mon-Fri 7am-12am, Sat-Sun 7am-9:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 203 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kroger phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kroger staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kroger is Monday.The most busy day to call is Wednesday, which averages 132% more phone calls by comparison.Again, this is based on a sample of 203 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Kroger is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kroger staffs the call center well on Monday.
Why call this Kroger number?
Below is a sample of recent calls to Kroger, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with digital coupons: "I'm trying to click the coupons but it won't let me."
- From a call lasting 28m 14s , Apr 10, 2024 9:32 PM
Issue with delivery order: "I ordered two deals for buy two, get three free on Coke twelve packs, but only received two packs and charged $19."
- From a call lasting 12m 37s , Apr 1, 2024 8:54 PM
Fuel points inquiry: "We have not been given our correct number of fuel points today after buying groceries."
- From a call lasting 5m 41s , Mar 29, 2024 5:17 PM
Password reset assistance: "I got a text suggesting a stronger password but I don't know what it is."
- From a call lasting 6m 25s , Mar 17, 2024 12:35 PM
Transaction dispute: "I need to dispute a transaction on my account."
- From a call lasting 2m 14s , Feb 21, 2024 7:23 AM
Payment not going through: "I'm trying to shop online at Kroger's, and it won't accept my payment."
- From a call lasting 4m 36s , Feb 11, 2024 10:41 PM
Points redemption issue: "I may have lost all my points by the end of January."
- From a call lasting 5m 8s , Feb 10, 2024 5:49 PM
Inquiring about tax forms: "I wanna know when y'all gonna send in our the same forms? W twos? Was it sent out last Yes."
- From a call lasting 5m 6s , Feb 5, 2024 2:38 PM
Account security issue: "Today in the morning, I got an email about suspicious purchases in Las Vegas and now I can't access my account or change my password."
- From a call lasting 15m 18s , Feb 2, 2024 6:07 PM
Order status: "Order status."
- From a call lasting 1m 23s , Jan 27, 2024 7:41 PM
More Ways to Contact Kroger Customer Service
There are of course other ways to contact Kroger customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kroger provides this option.
Some customer service teams, like that of Kroger, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Kroger customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kroger's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kroger agent. This phone number is Kroger's best phone number because 6,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-576-4377 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kroger first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or chat. In total, Kroger has 2 phone numbers. It's not always clear what is the best way to talk to Kroger representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kroger. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kroger. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.