How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Kohl's Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press "0" at every prompt.
Here is how our research team describes the way the Kohl's Credit phone system greets you: To make a payment or ask questions about Kohl's account: press 1. For order placement or existing orders: press 2. For enrollment questions, Kohl's rewards, point inquiries: press 3.
Below are some clips we've found from Kohl's Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kohl's.
To make a payment or for questions regarding your Kohl's charge account, press one.
For coals dot com assistance with order placement, or to check on an existing order, press two.
For Kohl's rewards, point inquiries, You have selected Kohl's dot com.
Remember, we are available by chat twenty four hours a day on Kohl's dot com.
Just go to the contact us section and click the ask us button.
Please note that our menus have recently changed."
Excerpt from a call with Kohl's Credit
Sunday, January 7, 2024 9:24 PM
They may ask you to enter information with the dial pad
"Thank you for calling Kohl's.
To make a payment or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press to make a payment, or for questions regarding your Kohl's you have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's social please enter in the last four digits of the primary account holder's social."
Excerpt from a call with Kohl's Credit
Friday, February 23, 2024 7:09 PM
The first phone menu
"Thank you for calling Kohl's.
You have selected Kohl's charge.
To make a payment or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."
Excerpt from a call with Kohl's Credit
Wednesday, March 27, 2024 7:06 PM
After you press 2
"For Kohl's rewards, point inquiries, You have selected Kohl's dot com.
Remember, we are available by chat twenty four hours a day on Kohl's dot com.
Just go to the contact us section and click the ask us button.
Please note that our menus have recently changed.
For existing orders, press one.
For new orders, press two.
For Kohl's cash, press three.
To reset your password, press four.
For Sephora orders, press five."
Excerpt from a call with Kohl's Credit
Sunday, January 7, 2024 9:24 PM
What are the hours and when should I call?
Kohl's Credit operates the call center for this 800-564-5740 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 532 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohl's Credit is Sunday.The most busy day to call is Monday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 532 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Kohl's Credit is Tuesday.
Why call this Kohl's Credit number?
Below is a sample of recent calls to Kohl's Credit, and their purpose. Are any of these similar to the reason you are trying to call?
Checking credit card application: "I applied for a gold card, and I ain't heard nothing from."
- From a call lasting 5m , Mar 22, 2024 11:11 PM
Payment discrepancy: "I was told last month if I made a eighty dollar payment on the sixth, my account would be cleared and current."
- From a call lasting 10m 28s , Mar 3, 2024 10:50 PM
Checking credit balance: "I think I have a credit on my card."
- From a call lasting 6m 11s , Mar 2, 2024 10:54 PM
Requesting new credit card: "I was the one that you're gonna send a new card to?"
- From a call lasting 5m 15s , Feb 23, 2024 7:09 PM
Card activation issue: "I was trying to activate my new card and it won't let me activate it."
- From a call lasting 7m 33s , Feb 23, 2024 7:00 PM
Paying Kohl's credit balance: "I'd like to pay the balance on my Kohl's charge."
- From a call lasting 5m 58s , Jan 11, 2024 5:47 PM
Issues with checkout process: "I'm calling because I can't place an order. It sends me to the robot and never lets me go back."
- From a call lasting 6m 43s , Jan 7, 2024 9:24 PM
Making payment over the phone: "Normally, there's a number I call and make a payment, and it's all automated."
- From a call lasting 3m 13s , Jan 5, 2024 2:35 PM
More Ways to Contact Kohl's Credit Customer Service
There are of course other ways to contact Kohl's Credit customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Kohl's Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kohl's Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohl's Credit agent. This phone number is Kohl's Credit's best phone number because 10,704 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-564-5740 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Kohl's Credit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Kohl's Credit has 1 phone number. It's not always clear what is the best way to talk to Kohl's Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kohl's Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kohl's Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.