How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Keurig phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Keurig phone system greets you: Troubleshooting, press 1. For all other inquiries, press 2.
Below are some clips we've found from Keurig's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Keurig.
We are happy to hear from you today. Visit us at Keurig dot com to view frequently asked questions, self help, and maintenance videos, or simply to browse through our selection of over four hundred varieties of beverages.
Please note for quality assurance purposes, all calls may be monitored or recorded.
If you need troubleshooting assistance with a brewer or making a beverage, please press one.
For all other inquiries, please press two.
To repeat these options We value feedback from our customers and would encourage you to take a four question survey about your experience today.
If you'd like to participate, please remain on the line at the end of your call."
Excerpt from a call with Keurig
Tuesday, January 30, 2024 9:37 PM
The first phone menu
"Thank you for calling Keurig.
We are happy to hear from you today. Visit us at guerrig dot com to view frequently asked questions, self help, and maintenance videos, or simply to browse through our selection of over four hundred varieties of beverages.
Please note for quality assurance purposes, all calls may be monitored or recorded.
If you need troubleshooting assistance with a brewer or making a beverage, please press one.
For all other inquiries, please press two.
To repeat these options, please press eight."
Excerpt from a call with Keurig
Wednesday, March 27, 2024 2:33 PM
What are the hours and when should I call?
Keurig operates the call center for this 866-901-2739 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Keurig phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Keurig staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Keurig is Sunday.The most busy day to call is Thursday, which averages 450% more phone calls by comparison.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Keurig is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Keurig staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Keurig number?
Below is a sample of recent calls to Keurig, and their purpose. Are any of these similar to the reason you are trying to call?
Malfunctioning Keurig machine: "I cleaned it with the Keurig cleaner, you know, descaler, and then I let it sit for a while, then I tried to put water through, and it won't do anything."
- From a call lasting 12m 33s , Mar 30, 2024 5:17 PM
Faulty Keurig machine: "My son bought a cold cup single Keurig in December and the power doesn't come on anymore."
- From a call lasting 10m 28s , Mar 27, 2024 2:33 PM
Trouble with Keurig pods: "It's telling me, oops, not the right one, even though I'm using Keurig's cups."
- From a call lasting 25m 37s , Mar 9, 2024 7:42 PM
Multiple Keurig machines malfunctioning: "I've probably gone through about four in the last two or three years."
- From a call lasting 17m 38s , Feb 28, 2024 5:08 PM
Missing latte cup lid: "I bought my son the fancy Keurig that makes lattes and the plastic lid for the latte cup was missing."
- From a call lasting 18m 56s , Feb 13, 2024 4:13 PM
Missing latte maker lid: "I bought the Keurig latte maker for my son but the plastic lid for the milk maker was missing from the box."
- From a call lasting 7m 53s , Feb 5, 2024 9:10 PM
Placing coffee order: "I still wanna order my Green Mountain Nantucket."
- From a call lasting 4m 1s , Jan 30, 2024 9:37 PM
Product inquiry: "How many models are there? I have one here."
- From a call lasting 10m 6s , Jan 6, 2024 9:59 PM
When you call Keurig's customer service phone number with a customer problem, you're greeted by an automated message system. The system immediately prompts the caller to visit Keurig's website to access the FAQ (Frequently Asked Questions), view self-help and maintenance videos, or browse their selection of over four hundred varieties of beverages.
The system informs the caller this call may be monitored or recorded for quality assurance, then presents the following menu: for troubleshooting assistance with a brewer or making a beverage, press two; for all other inquiries, press eight; to repeat the options, press eight. If you do not make a selection, the menu will automatically repeat.
With other messaging systems I've encountered, a phone menu will typically automatically repeat for two or three cycles, then either connect the caller to a representative or terminate the call. With Keurig's customer service line, the phone menu seems to repeat indefinitely.
Caller accessibility would be increased if there were an option to immediately speak to a representative and callers were routed after a selection is not made. I understand these phone menus exist to triage and siphon customer concerns to the most relevant information and/or available assistance; however, navigating these automated phone systems isn't always the easiest or most straightforward process, particularly for the elderly and those with certain disabilities.
That said, I was calling regarding troubleshooting, so I selected the first option. An automated message said to press one if calling regarding Keurig's connected SMART brewer, and for all other models to stay on the line for the next available agent. I stayed on the line and was connected with a representative shortly. Thankfully, reaching a human being wasn't too much of a process!
The rep was very patient and helpful and told me about some online resources on their website I didn't previously know about should I need further assistance, although she reminded me I was welcome to call again if needed. Overall, this was a positive customer service experience.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Keurig Customer Service
There are of course other ways to contact Keurig customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Keurig customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Keurig's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Keurig agent. This phone number is Keurig's best phone number because 10,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-901-2739 include Complaint, Warranty, Track Order, Cancel/refund an order, Technical issue and other customer service issues. Rather than trying to call Keurig first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Keurig has 1 phone number. It's not always clear what is the best way to talk to Keurig representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Keurig. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Keurig. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
