Kayak Phone Number

Call Kayak customer service faster with GetHuman

  • Calls Kayak's Customer Service department
  • The average hold time is 21m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:30am
  • Popular issues for this call center: Account Access, Find Itinerary, Refund a Charge, Problem With the App, and Change Booking.
  • Reach a live Kayak agent: Press 1, then don't do or say anything.
  • What you hear when you call: Please tell me why you are calling today?

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Kayak. I'm your automated assistant and can help you find the information you need. Would you like to continue this call in English? Or Spanish?"
Excerpt from a call with Kayak
Friday, January 5, 2024 11:02 PM
They may need the phone number on your account
"I understand you are looking for information about a flight reservation. Keep in mind, Kayak cannot make any reservations or searches over the phone. We cannot make changes or cancellations to any existing reservations.
But we can help you find a way to get the help you're looking for.
Please tell me the ten digit phone number associated with your reservation."
Excerpt from a call with Kayak
Thursday, January 11, 2024 9:16 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling KAYAK. I'm your automated assistant and can help you find the information you need. Would you like to continue this call in English or Spanish? For faster service, please visit kayak dot com slash help or contact your online booking provider as kayak cannot assist with making reservations. Changing, or canceling any current reservations.
I can help you find information about a recently booked hotel, flight, or car.
Please tell me why you are calling today."
Excerpt from a call with Kayak
Monday, March 25, 2024 5:54 PM

Calling Kayak Customer Care at 855-529-2501

Mar 7, 2024

I booked a cruise using Kayak and I need to change the second name on the ticket because my friend's plans changed.  I need to take a different friend with me now, but I'm having some issues attempting to navigate the Kayak platform. With that in mind, I figured that I would just call the company and see what I needed to do. However, I discovered it's pretty hard to find a live person to help from Kayak. In fact, I went in circles a bit on their phone service and discovered that nearly every option is pre-recorded and not actually helpful. 

Online it says that I can call Kayak to cancel my reservation by calling this number and then requesting the cancellation policy. I don't need to cancel anything, but I figured that if you can cancel something online you can also change the reservation if needed. However, after sitting through the messaging I wasn't so sure. There are probably a lot of people who call to get help with their reservations, so it would be nice if the company did a little more to support its customers. 

When I called, an automated assistant introduced itself by saying, "Thank you for calling Kayak. I’m your automated assistant and can help you find the information you need. Would you like to continue to this call in English or Spanish? For faster service, please visit Kayak.com. Kayak cannot help you with changing or canceling any reservations."

After getting through that, it said, "Please tell me why you are calling today." I stated, "Talk to someone," and nothing happened until it repeated the demand. I again said "Talk to someone" and the same thing happened again. So then I attempted to say "customer service," which worked a lot better. This time it said, "One minute while I look up your reservation." I wasn't sure how it was going to do this since I hadn't given any personal information but it sounded good. 

However, it led me nowhere because then it said, "You have reached Kayak's voicemail. If you need help with a reservation, we cannot help you as we are a booking company and not an operator or provider. For anything else, please leave a message. Thank you." I question how often they actually return messages since there are probably a lot of people who need assistance that end up leaving voicemails, but I didn't have any choice so I gave it a shot. For a travel company that deals with timely issues, they should offer a bit more support to consumers. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Kayak Customer Phone Number 855-529-2501 - Stats

Phone number to dial855-529-2501
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:30am
Average wait21 minutes
Current wait24 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication73%
Quality of help88%
Customer votes5,248
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Kayak's Best Toll-Free/800 Customer Phone Number

This is Kayak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kayak agent. This phone number is Kayak's Best Phone Number because 34,056 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-529-2501 include Account Access, Find Itinerary, Refund a Charge, Problem With the App, Change Booking and other customer service issues. The Kayak call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Kayak has 2 phone numbers. It's not always clear what is the best way to talk to Kayak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Kayak?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kayak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Customer Service978-451-0771

Beyond the Phone Number

There are other ways to get in touch with Kayak, including their website / help desk. Visit our Kayak Customer Service page for more information.
Kayak Customer Service

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